They have given me a rank. what is the use of rank, my fit bit has stopped working for the last 4 days. It starts after getting charged and shows empty immediately within 2 seconds. I tried holding the button for 4 seconds to see the fitbit icon, it comes, and again I charge it, and it gets fully charged, but it again starts showing empty battery after 2 seconds. I wrote to the Fitbit team, where they again only suggested what I had already done, many times.
They just say, they don't have any service center in any part of the world, and they keep sending me emails saying I should buy their latest product.
I have read so many complaints from customers in the various forums, but there is no reply helping anybody. Every watch company always has some service center in all major cities all over the world. And Fitbit is not cheap, that one can just throw the old one without being sure that it can no longer work.
We are all fed up getting lured into purchasing Fitbit without knowing that they had no service center, no place to seek any kind of help or relief, except the useless forums which are full of people with various complaints and problems only.
It's really shameful of the Fitbit team to go around trying to sell their products to people who have approached them for solution, it is just like throwing oil in the already burning fire
Rama Ananth,
(a former Fitbit user of Charge 2 for 5 years. A 62 year old women, who is a fitness freak/ Instructor for 27 years: well this is the respect and response I get from the fitbit team. They should change their name to Fit For Nothing.)
