Lines on Charge 3 screen and too dim to read outside

[BalletBare]

I have noticed quite a few complaints about lines on display screens. I have tried the resets to no avail. Also am unable to read the screens under bright sunlight which is very frustrating when I am out for my runs/walks. Any help to rectify would be welcomed.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@BalletBare Welcome to the Fitbit Community!

Sorry to hear that your Charge 3 screen isn't working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

[BalletBare]

As usual I am very pleased with the response and service I have received.  I put a claim in for a broken band and mentioned in the claim the problem with the watch face. I quickly received a response saying that my new FitBit Charge 3 along with new band is on it's way. The service I receive is one of the reasons I keep purchasing a FitBit. Keep up the good customer service.

[BalletBare]

Good afternoon.
The ticket that was outstanding was only for a replacement band. I had
mentioned in the notes also the same problem I am having as others who have
Charge 3 and that is lines and screen too dim to read.
I was under the impress that I was going to receive both a replacement
Charge 3 and new band however today I only received a new band. I must have
miss read the email I received from FitBit support.
Please investigate and advise.
Thank you

*Vicki *

[AlvaroFitbit]

@BalletBare thank you for the update.

Since the issue persists I have created a ticket so our Support team can further assist you via email. You can explain the issue to them so they can see how to proceed.

Keep me posted.