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Logged Exercise Disappearing

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‎02-21-2021 13:31

‎02-21-2021 13:31

Today I went out a walk and when I came back I had logged 4 days of fitness, walk was tracked and showing on my dashboard as well as 66 active minutes. Now only the 66 active minutes are showing and I'm back down to 3 days of exercise. When I log the walk myself, my active minutes disappear. Is this a known issue?

I have tried logging out and rebooting phone but this has done nothing to fix it. 

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‎02-22-2021 03:02 - last edited yesterday by Fitbit Moderator

‎02-22-2021 03:02 - last edited yesterday by Fitbit Moderator

@Agurlisno1 Thanks for stopping by!

Let me help you with this and thank you for troubleshooting this issue. The disappearing active minutes issue is being investigated and hopefully our team will have a fix soon. Regarding the activities not showing, could you share a screenshot of what you are seeing on the activity area on your account? Make sure the app is up to date too. Have you tried logging an activity for the affected days?

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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