Mirror Image Clockface

[SunsetRunner]

My Charge 2 has suddenly started displaying data in mirror image and scrolling in reverse. There is also a thin line of corrupted text on the margin next to the button. Any ideas?

[USAF-Larry · Accepted solution]

@SunsetRunner, try restarting your Charge 2 tracker 3 times in a row following the instructions in the help article, How do I restart my Fitbit device?

If it still is not correctly displaying after that, contact Fitbit Support so that they can help resolve this issue.

[AlvaroFitbit]

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here! The recommended troubleshoot for this issue is restarting the tracker like @USAF-Larry suggested so I wanted to know if you tried it and if this worked for you. If it didn't did you contact our Support team?

I look forward to your reply!

[SunsetRunner]

Good day Alvaro

Thanks for your message and thanks to USAF for the solution - it worked and
I am very happy to have full functionality back on my Charge 2!

Thanks again
Marven62

[AlvaroFitbit]

@SunsetRunner thank you for confirming that @USAF-Larry's suggestion worked for you as this may help other members in the same situation. Really happy that you are back on track!

I'll be around!

[Rsathya]

I too had the same problem and your solution to restart the fitbit worked. Thanks!

[AlvaroFitbit]

@Rsathya Welcome to the Fitbit Community! It's great to have you here!

Happy to hear that the restart procedure helped you resolve the issue and thank you for confirming this as it may help other members in the same situation.

I'll be around.

[Rsathya]

Unfortunately, the display died too soon after that. The reset method
didn't help now.

Looks like it has lived it's life though it is less than 2 years old.

Regards,
Sathya

[AlvaroFitbit]

@Rsathya thank you for your update and sorry for the delay in my reply. 

Since the issue persist please let our Support team about this. I have created a ticket for you so they will contact you via email.

Keep me posted.

[SunsetRunner]

I restarted my FitBit Charge2  but no solution Mirror Image Remains.Any other suggestions?Thanks.Request Fit Bit Help to suggest a remedy.

[AlvaroFitbit]

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

Thank you for reaching out to me regarding the issue with your Charge 2 and for troubleshooting it. I noticed that you already have a ticket with the Support team so keep working with them to find a solution.

Keep me posted.