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My Charge 2 won't sync properly

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‎06-24-2019 17:49 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-24-2019 17:49 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

My Fitbit wont sync automatically like it should. I have to Force Stop the app and then manually sync the device. This doesn't work all the time and I have tried uninstalling the app, but its still no help. What can I do???

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‎06-25-2019 08:43 - last edited on ‎03-21-2025 12:59 by Fitbit Moderator

‎06-25-2019 08:43 - last edited on ‎03-21-2025 12:59 by Fitbit Moderator

@Ms.Bri1920 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 having difficulties syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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