My charge 2 is not showing steps

[Josie11]

Does anyone else have the same problem that the charge 2 doesn't display the amount of steps completed?

[MarreFitbit]

Hmmmm... this is very strange @Josie11. I'd recommend restarting your Charge 2 at least 3 times in a row to see if this solves the issue. Also, check if when syncing you're getting your steps on the dashboard. 

Welcome here! 

[Sweetmeat]

How do you reset the charge 2?  Mine is not showing steps either, just a solid line

[MarreFitbit · Accepted solution]

Hey there @Sweetmeat, thanks for stopping by! Welcome to the Forums!  If your tracker is showing a solid line, the steps for the restart can be found below:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

[Sweetmeat]

Yes thanks for your quick answer...I did find it in the manual under
troubleshooting and I did try it and it DID WORK. so thanks again. YAY back
to steppin

--
*Have a Fantastic Day!*

[Gingermom7]

Why has the online dashboard been changed?  This morning when I click on more detail on the steps it no longer shows steps and calorie expenditure by increments, it only shows activities that the fitbit auto detected.  You can get that by looking at recent activities.  This is a huge change which is a downgrade, not an upgrade.  Yes I now it was not precise, but it gave you a good idea of relative activity throughout the day.  Why did this change and/or is there some setting I am missing that allows me to see the activity over a 24 hour period in small increments.

[Leandar]

My fitbit charge 2 is showing my steps on the watch. But on the app it syncs but no steps comes up.

[Raleigh20]

Help me to get my fitbit to show steps it work last night but nothing this morning...

[singinhi]

It doesn't show steps. It seemed to have stopped yesterday morning.  I did the steps recommended of putting on charger cable and holding button for 4 seconds but it still doesn't show steps.  What else can I try?