My charge 3 screen is a mess of vertical lines

[DougWalker]

Does anyone have any suggestions, or a similar experience? I ordered a Fitbit charge 3 from Amazon at Christmas, I receiveit on the 23rd of Dec. Last night I put it in the charger, and this morning woke up and the screen is covered in vertical lines, and it will not sync. I have restarted it correctly with the smiley face procedure, changed the faces through the phone app, but it's still looking like it's wrecked 😞Wow Look at that screen!

[Jo-Court]

No … I bought a charge 4 … I banged it a few times so that’s way I bought a new one

Sent from my iPhone

[WilsonFitbit]

Hello @abowjack. Welcome to the community forums! @Jo-Court  Nice to see you around and thanks for your reply. 

Thank you for the detailed information and for following the instructions provided. Since the issue has persisted, my best recommendation is that you please reach out to our Support Team one more time and refer to your case; and they will be more than glad to continue assisting you and provide a prompt resolution. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

@Jo-Court I appreciate your input and thanks for letting us know that you got a Charge 4. If you still experience any inconvenience, take into consideration that you also contact our Support Team and they will be glad to continue assisting you. 

See you around. 

[rishabh.arora]

I contacted the customer care. I was informed that my band is out of warranty and as they don’t provide repair services in India my only option now is to buy a new one. They had the audacity to attach the link to their online store. 😅

[Kezzaah]

Yes, I have been trying to contact them for 2 week now, this is my 2nd watch and it's happening again! 1st time they replaced it. My lines are across the screen on this one!

[Jennyfinn]

Customer services replaced it with a reconditioned one but although it is
the same as I had it don’t seam the same so very disappointed

[rishabh.arora]

Seems like Fitbit is going to have to improve its customer service or will eventually lose its customers.

[WilsonFitbit]

Hello everyone. Thank you for your reply.

I'm sorry for any inconvenience and thank you very much for your comments and please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

@Kezzaah I was able to confirm that you were able to contact our Support Team regarding your Charge 3 and they were able to provide information and assistance. If you still have questions about the outcome of your case, I recommend replying back to them and they will be glad to continue assisting you. 

@Jennyfinn I also recommend contacting our Support Team if you have any questions about the replacement our Support Team provided. 

See you around. 

[abowjack]

I contacted them as well and they were supposed to send me something via email about warranty and have yet to receive anything

[Kezzaah]

Thanx everyone for all the tips and info. My charge 3 is dying and is only 10mths old. Support were unable to assist me. As this is my 2nd one in 2yrs I will not be purchasing a 3rd! This is clearly a fault with this model! But, they are offering 35% discount to upgrade to a new design. Good Luck and thanx again.

[WilsonFitbit]

@abowjack, @Kezzaah Thank you very much for your reply. 

@abowjack I understand how you are feeling and appreciate the feedback provided. I'd like to let you know that I was able to see your case and I noticed that our Support Team sent two emails 2 days ago. If you didn't receive them in your inbox, please check your spam/junk/deleted folders to see if you're able to locate the emails with instructions; otherwise, please contact them back and they will be more than glad to re-send the information.

@Kezzaah I appreciate your comments and feedback. I'd like to mention that Fitbit provides replacement devices for products within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

On a side note, our team is always working to enhance your experience and your feedback is a big part of that process. 

See you around. 

[psybok]

I was able to get a replacement twice while I was still under warranty.
After that, I gave up and moved to the Charge 4. Much happier..


--

*W. M. (Mike) Bacon*


*Actor/Producer/Writer*

Moderator edit: format

[WilsonFitbit]

@DougWalker Thank you very much for your reply and for your great input. 

I'm glad to hear that you now have a Charge 4 and thanks for being part of the Fitbit family. I hope you can continue tracking towards your fitness goals. 

See you around.