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New Fitbit Charge 2- don’t know if it is charging

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‎07-18-2019 13:55 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-18-2019 13:55 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I got a new Fitbit charge 2 and I have charged it for an hour but it still won’t turn on. It isn’t showing if it is charging or not. I don’t know what to do.

 

 

Moderator edit: updated subject format

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‎07-20-2019 09:34 - last edited on ‎03-21-2025 09:12 by Fitbit Moderator

‎07-20-2019 09:34 - last edited on ‎03-21-2025 09:12 by Fitbit Moderator

@BBTfankat, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not charging. Charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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