03-28-2021
14:20
- last edited on
12-14-2022
16:06
by
MatthewFitbit
03-28-2021
14:20
- last edited on
12-14-2022
16:06
by
MatthewFitbit
I installed the SPo2 / Skin Temperature feature in my Charge 4 last Monday.
I see both the SPo2 and the Skin Temperature graphs. I can see data on the SPo2 graph. I see no data on the Skin temperature graph after three days.
Is anyone else having the same issue. Does anyone know why. Is there an issue at Fitbit.
Moderator Edit: Clarified subject
03-24-2021
18:52
- last edited on
03-26-2021
09:41
by
MarreFitbit
03-24-2021
18:52
- last edited on
03-26-2021
09:41
by
MarreFitbit
I'm just subscribe fitbit premium, i have a problem with my health metrics data, my sp02 no data last night (25th) but have data 24th, 23th....but Skin temperature no data..how to fix this problem.
Moderator Edit: Clarified subject
03-24-2021 19:35
03-24-2021 19:35
I received the update for the SPO2 on Monday, March 22, 2021 on my Charge 4. I installed the feature from apps in the Fitbit app dashboard. Just received the graph for it on Wednesday, March 24, 2021. Works great.
I just received the graph for Skin Temperature in the Health Metrics dashboard as well, but not the update to install the feature on my device. Not sure what's going in. I will wait to see if the update appears on the Today tab in the Fitbit app in the next few days. Keep you posted.
03-24-2021 19:49
03-24-2021 19:49
Same here...guess we wait
03-24-2021 19:58
03-24-2021 19:58
I contacted Fitbit chat, about it. They couldn't give me a appropriate answer. I think they are even more confused than Fitbit consumers.
Again I will wait to see what happens.
03-24-2021 22:37
03-24-2021 22:37
I find that's not uncommon. For the price, one would think things would have fewer glitches. I alternate between two because I have never once had a full week of battery life from any of them.
03-24-2021 23:30
03-24-2021 23:30
Even if it is available for the Charge 4 (which it may not be) I am not expecting to see any data for a while as you only see the variance from the baseline not your actual temperature.
It takes a number of days (on other Fitbit devices) to get the baseline data to work from. Then you might see -1 degree C, which doesn’t mean you are dead and in a freezer it just means your skin temperature was 1 degree less than the baseline recorded over a number of nights.
03-25-2021 00:15
03-25-2021 00:15
Thanks for that information about skin temperature data. But why i missing sp02 last night (25th) data? all last night (25th) data BR,HRV and RHR have. Any info about that?
03-25-2021 00:23
03-25-2021 00:23
I have no SpO2 data from yesterday either and my RHR graph disappeared a few days ago most likely a bug which hopefully they fix soon
03-25-2021 11:50
03-25-2021 11:50
From a previous thread it takes 3 days for skin temp to show in the graph apparently
https://community.fitbit.com/t5/Charge-4/Charge-4-Skin-Temperature-Tracker/m-p/4773723#M37951.
03-26-2021 09:40
03-26-2021 09:40
Hi everyone. Thanks for bringing this to our attention. I understand where your concerns are coming from.
I'd like to share with you all that the SpO2 and the Skin Temperature features should now be available on your Fitbit app in the Health Metrics tile. Just note as @lifeonmars has pointed out, you'll need to have at least 3+ nights of data in order for it to populate. To know more about this tile, check this help article.
Have a nice day.
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03-26-2021 10:05
03-26-2021 10:05
Do I have to wait for notification message to update then install the Skin Temperature feature. I do not see it in the All apps in the Fitbit dashboard.
03-26-2021 10:18
03-26-2021 10:18
I think it will only show in the "Health Metrics" part of your fitbit app.
03-28-2021 14:43
03-28-2021 14:43
With the last firmware update Sao2 & skin temp have shown up in my heath metrics but it's not showing any data - just says update firmware to start it but there's no update showing available. Also the bit where it says get Sao2 clock face doesn't do anything its just blank. Anyone any ideas?
03-28-2021 22:22
03-28-2021 22:22
You don’t need a specific clock face to see your SpO2 reading. I use the retro double stat clock face and if you scroll up 6 times you will see your number. Just make sure you have the SpO2 app set up - go to your device then apps and make sure SpO2 is ticked in the my apps list. If it isn’t go to all apps and tick it there.
03-28-2021 23:19
03-28-2021 23:19
All other features working but it's been 5 nights now and Skin temperature still not showing.
03-29-2021 00:04
03-29-2021 00:04
It either doesn’t work or fitbit are still working out a baseline which can take up to 30 days.
It would be nice if Fitbit said something but that would be way too much to expect.
03-29-2021 08:17
03-29-2021 08:17
I have been waiting to be able to see my skin temp. I see sp02 and have for about 5 days. Why can I not see skin temp. I have the latest firmware version. Do I need premium to see this? Waiting for info on this
03-29-2021 08:35
03-29-2021 08:35
I have same issue. Skin temperature is showing in health metrics but states you must have latest firmware. I do have in both the watch and iOS app. Though I just had to update on my mobile iOS app yesterday. For some reason it didn’t auto update. Wonder if I have to wait 3 days from that point. Sp02 has been working as others in the Heath metrics
03-29-2021 08:49
03-29-2021 08:49
I have waited the 3 days after uploadung new firm ware. Basic metrics have reappeared but nothing in temoerarure and oxygen!