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Not Auto Recognizing Walks Anymore

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‎07-21-2016 12:06 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎07-21-2016 12:06 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I've had my Fitbit HR about 6 months now. I've had no problems until recently. It has stopped auto recognizing walks I take all of a sudden. I know I can manually start and stop the tracking of it, but I really liked the auto recognize feature. Has anybody else has this problem??
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6 REPLIES 6

‎07-21-2016 14:42

‎07-21-2016 14:42

Try a restart. Do it at least 3 times.


Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-01-2016 08:01

In response to WendyB

‎08-01-2016 08:01

@LaurDiGi Welcome to our Community! Did the restart suggested by @WendyB help correct the issue? Anything you can tell me about this situation or just let me know if you still need assistance.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎08-01-2016 09:20

‎08-01-2016 09:20

Restsrting it about 5x did work for that day, but it still does not recognize activity consistently.
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0 Votes

‎08-16-2016 07:49

In response to LaurDiGi

‎08-16-2016 07:49

@LaurDiGi Thanks for keeping the update here! Make sure that you are reaching the time that your tracker recognizes the walking activity on your Dashboard (i.e. 15 minutes) If your tracker is still unable to recognize your activity even though you have restarted it, I recommend contacting our Customer Support team.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes

‎01-25-2020 08:14

‎01-25-2020 08:14

I just requested customer assistance with this same problem, and they told me to wear my tracker on the other wrist.   I've been wearing it for 2 years with no problems, and all of a sudden I have to switch wrists?  Makes no sense at all.   I guess these devices just aren't intended to last more than 2 years, so I'll have to get a new one.  Very frustrating.

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‎10-07-2020 05:53

In response to GarnetGirl

‎10-07-2020 05:53

I bought the new Inspire 2 and have the same issue, my old Inspire HR was fine so who knows! 😮

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