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Not getting sleep score

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‎09-07-2022 07:43 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎09-07-2022 07:43 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

Since installing update just over a week ago I do not receive a s!eep score or stage details on my Charge 4.  Have followed the advice in earlier conversations but this has made no difference. Tracker is still within 1 year warranty.  Any help please?

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‎09-07-2022 18:39 - last edited on ‎03-14-2024 09:08 by Fitbit Moderator

‎09-07-2022 18:39 - last edited on ‎03-14-2024 09:08 by Fitbit Moderator

@BuzzH , A warm welcome to the Community! 

Thank you for your message. 

What update are you referring to? Fitbit app or Charge 4 Firmware?

Are your sleep stages being recorded?

How about your heart rate during the night?

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎09-08-2022 04:43

In response to JuanFitbit

‎09-08-2022 04:43

Hi

Thanks for responding.

I think it was Charge 4 Firmware - I'm on 20001.100.76.  Sleep stages not being recorded.  Heart rate is being recorded during the night.

I did a chat with someone at Fitbit yesterday who told me to reset my tracker, but that has made no difference, so was going to call them today - what do you think?

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