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Not receiving text messages on Charge 2

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‎08-09-2019 10:50 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-09-2019 10:50 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

My Charge 2 used to receive text notifications but no longer does. I've followed the process detailed on a couple of threads, however they say to go into notifications and check the Fitbit Notification box, I don't have this box  in my notification tab. 

 

Am I missing something?

 

 

Moderator edit: updated subject for clarity

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‎08-11-2019 10:02

‎08-11-2019 10:02

@Crob50, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not getting text messages. What are you seeing on your app? Could you share a screenshot of it? Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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