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Notifications not being sent

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‎06-22-2019 12:01 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-22-2019 12:01 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Been using my Charge 2 for a few years now with no issues. However, I recently changed phones and now I'm not receiving call and text message notifications. The Fitbit app has permission to access the phone, notifications are enabled and it's also syncing my steps, exercise, etc as normal. It's just the notifications aren't sending. I've already tried reinstalling the app, restarting my Charge 2, switching off and on the bluetooth. Help anyone?

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‎06-23-2019 09:52

‎06-23-2019 09:52

@AnneDM Welcome! Thanks for being part of our Community! 

 

Let me help you with your Charge 2 notifications. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-23-2019 10:06

In response to AlvaroFitbit

‎06-23-2019 10:06

Thanks for the reply. Yes, the phone is compatible. I've already tried
restarting the phone, the bluetooth as well as the Charge 2... no luck 😞
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