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Notifications not reaching Charge 2

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‎01-13-2021 16:05 - last edited on ‎01-14-2021 03:08 by Fitbit Moderator

‎01-13-2021 16:05 - last edited on ‎01-14-2021 03:08 by Fitbit Moderator

My Charge 2 says my notifications are on, but I never get them. How do I sync it with my Samsung galaxy phone?

 

 

Moderator Edit: Clarified subject

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‎01-14-2021 03:20 - last edited on ‎11-05-2025 05:18 by Fitbit Moderator

‎01-14-2021 03:20 - last edited on ‎11-05-2025 05:18 by Fitbit Moderator

@Sasha16 It's great to see that you've visited the Fitbit Community!

Let me help you with this. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here and here.

Let me know how it goes.

Alvaro | Community Moderator

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