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Notifications not working

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‎09-06-2022 15:41 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎09-06-2022 15:41 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

Since software update, I am not receiving any notifications. I tried everything suggested!!!

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‎09-07-2022 18:42 - last edited on ‎03-14-2024 09:07 by Fitbit Moderator

‎09-07-2022 18:42 - last edited on ‎03-14-2024 09:07 by Fitbit Moderator

@Rengo , A warm welcome to the Community! Thank you for your message and efforts. 

Are you referring the Fitbit app update or the Firmware on the Charge 4?

I assume that you meant these steps when you tried everything,right?

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎09-07-2022 20:07 - edited ‎09-07-2022 20:08

In response to JuanFitbit

‎09-07-2022 20:07 - edited ‎09-07-2022 20:08

I assumed it is the Fitbit app software update  because my Fitbit stopped working immediately  after the update. I stopped getting notifications (phone calls, message notifications and reached exercise goal notifications). The display on my Fitbit was not working properly also- my display was dark all the time! When I called Fitbit help desk, they were able to help me. They immediately knew what the problem was and helped me through the setting to fix it. I never put my Fitbit to sleep mode (I did not even know sleep mode option was available), I think after the software update, the settings were messed up. 
thank you for reaching out. 

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