Pair your Fitbit Charge 3 code

[ozzyheather]

I was given a friend's Fitbit Charge 3 but they have forgotten the code so I can pair it with the app on my phone.How do I get the 4 digit code to do this? Thanks.

[MerlinStWahgwan]

Someone can correct me if im wrong, but you dont pair it like a bluetooth headset, fitbit does not give out that pairing code.

He needs too remove the device from his fitbit account, then you create a fibit account and pair it within the fitbit app, it will enter the pairing pin automatically at that point and the device serial number will be locked to your account.

If you dont remove it from his, his account will be where all your data syncs too

You may need too factory reset the pebble after removing it from his account, im not sure, i ha nt personally done this proceedure before but it should solve the problem.

You cant just pair it to your phone like a normal smart device though because it just isnt setup too be paired that way, you need too pair thru the fitbit app, and it wont discover a device locked too someone elses account, as far as im aware.

Moderator edit: merged reply

[DavideFitbit · Accepted solution]

Hello @ozzyheather, welcome to the Community forums, it's good to see you around. 

As @MerlinStWahgwan mentioned earlier, there is not a unique code for each tracker, it's just one of the steps required during the setup process. You would only need to create a Fitbit account, if you don't have one already, and follow the regular set up process described here; eventually you'll be prompted to the page where you have to access the code (in the Fitbit app), and the 4 digit pin will be displayed on the display of your Charge 3. 

I hope this helps, keep me posted. 

[WolfsongCA]

My display has stopped working, so I cannot see the 4 digit code to pair the device!!!  Restarting the device has not worked to get screen working.  Neither has changing the clock face.  Next suggestion was unpair the device and re-pair.  Didn't mention I'd need to be able to see a code ON THE NON-WORKING DISPLAY in order to pair.  So now my device is unpaired, and the screen doesn't work.  Useless crap!

[MarreFitbit]

Hello there @WolfsongCA! I am sorry to hear that you are going through this situation. Thanks for taking the time to troubleshoot your Charge 3, nice way to go!

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if there's anything else I may do to assist you with.

[Taurus39]

I’m having the same issue. Charge 3 display not coming. Tried all the options. Now even can’t get the 4 digit code to pair with my Fitbit app. Please help!

[MarreFitbit]

Welcome to the Community Forums @Taurus39! Thanks for troubleshooting your Charge 3 prior to contacting us. 

Since your Charge 3 is still not working properly, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

I hope you have a nice day!

[Ranaf]

I have the same problem too.

White lines moving across the black screen. Can't see the paing code. 

[MarreFitbit]

Welcome on board @Ranaf! Thanks for reporting the issue with your Charge 3's screen.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox, someone will be in touch with you shortly. 

Let me know if you have any questions present. 

[MaddieMandarin]

My fitbit is less than 9 months old.  The screen has gone black and it has unpaired from my phone.

Cannot see the 4 pin code to be able to reattach to my phone and try a reset

[MarreFitbit]

Hello @MaddieMandarin, welcome to the Community Forums. Thanks for taking the time to restart your Charge 3. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to assist you in the meantime. 

[PAVRC]

I’m having the same issue. Charge 3 display not coming. Tried all the options. Now even can’t get the 4 digit code to pair with my Fitbit app. Please help!

[MarreFitbit]

Hello there @PAVRC, thanks for troubleshooting your Charge 3 prior to contacting us. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to assist you with. 

[Divinebeauty]

I am having the same problem 

[lyssaapoo8_12]

I am having the same issue.

[CarolGLH]

I'm having the EXACT same issue here. I've tried absolutely everything!! Still in the dark, literally. PLEASE HELP!

[lyssaapoo8_12]

Wow! That’s crazy

Sent from my iPhone

[Divinebeauty]

I ended up calling customer service after trying everything. They had to
send me a new one because it was under the one year warranty.
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Moderator edit: personal info removed

[yuuryou]

I have the same issue. The screen is totally dead so I can't get the code

[Hsin]

I’ve the exact same issue too. Screen of current charge 3 went black although I’ve tried all methods. I’ve unpaired the current charge 3 and wanted to pair an old charge 3 but the pairing code doesn’t show up on the old charge 3 either (god knows why although the screen is slightly faulty with lines across the display but I can still see the clock face fine). So now I have two charge 3 but neither can be paired with my iPhone!