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Pixel lines through Charge 2 screen - No info displaying

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‎08-09-2019 18:18 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-09-2019 18:18 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

When I tried to check the time by pressing the side button on my Fitbit charge 2 this evening it only showed big chunky pixel lines. No #’s, no letters. I tried resetting it by plugging it in via the usb cord and pressing the side button for 4 seconds. No luck, still just getting jagged lines on the display screen. I have video of it if needed. 

 

 

Moderator edit: updated subject for clarity

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‎08-11-2019 11:12

‎08-11-2019 11:12

@Aslrunner, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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