Quick view doesn't always work

[mr.ray]

Just got my Charge 2 a few days, but it seems to me that the Quick View feature doesn't always works perfectly. Other people having the same problem? It does work approx. 7 times on 10...

[Leechris]

In my experience the units do not last very long if you wear them all the time like you would a watch. They are good at replacing the unit if it is in the one year guarantee time frame but if the replacement unit fails it is only guaranteed from the purchase date of the original unit. Eventually you will have to buy a new one and it seems advisable to upgrade when you do.

Sent from my iPhone

[LAOSUMOM]

I will try to get it exchanged   Do I take it back to where it was purchased or through Fitbit. And I will upgrade for sure

[LAOSUMOM]

This is sad. I really enjoyed this watch Fitbit. It encouraged me to stay active. And yes I wore it all the time!!! I will have to look for something better

Sent from my iPhone

[SimplyV]

Through Fitbit!

[SarahRobotQueen]

You are both a smarty pants and entirely correct in your observation re reporting tech issues. 😛

[JLP123]

I recently upgraded to HR2 and it doesn't track anything except a few steps.  Heart rate, and sleep are fine, but there are no activities except walking about 30 minutes a day.  I played golf for 3 days in a row, and it didn't even track the steps.  

[rrees]

tried to restart but didn't do as stated there was no vibration

[Cr66]

When plugging in it just vibrates no battery icon 

[SimplyV]

Hi, I've never had that problem, but maybe you have the charger on
backwards and the button on the side covered.

[Rosebud13]

Just shows battery icon low still. It charging

[Jolang66]

I need to reset my  charger2

[Jessicajay12312]

Yes I totally agree with you. This watch can't profom the basic faction(get the time out easily) very well!sigh

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@SteveSteveW wrote:
It still doesn't work well. I want a watch, the means you can read it
easily, not flipping your wrist backwards and forwards in a number of ways
trying to get the time out of it.

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[Rich_Laue]

@SteveSteveW and @Jessicajay12312 the Charge 2 is not designed to light up with flappin, flipping the wrist. All that is needed is a gentle 90° rotatation of the wrist while the forearm is close to horizontal. Take the Charge 2 off the wrist, lay it flat on a table, lift the far end up so the Charge 2 is standing on it's end. The display should light up. If it doesn't check the quick view settings, or restart the Charge 2

[SteveSteveW]

I want the display to be available all the time, because most of the time
the natural rotation of the wrist doesn't turn it on. I'm willing to charge
the device more often. Why isn't that an option?

[Rich_Laue]

And you don't mind charging your tracker a few times a day? There is a reason no watch from any company that has an led display is always on.

[ltroutner]

No still doesn’t work

[ltroutner]

My fit bit 2 will not charge

[gregory367]

I too am having this problem! Can't setup the fitbit. I have tried computer, my phone and my tablet.

Greg

[Judystar]

Hello, I called them. , they were very helpful and answered quickly. Call Fitbit . They want to help .they want you to be successful!

Sent from my iPad

[Rich_Laue]

Not knowing what type of phone or computer you have @gregory367, may I ask at what step does the setup process fail and if you receive an error message? 

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