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Replacement screen for Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-27-2017 21:15 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎11-27-2017 21:15 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Large crack in my Fitbit charge 2 , can I purchase a replacement glass.

 

 

Moderator edit: updated subject for clarity

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533 REPLIES 533

‎10-10-2018 00:55

In response to SunsetRunner

‎10-10-2018 00:55

Yes :hundred_points: of us , you are amongst the lucky ones.
Yours will be replaced foc.
But you will only have 6 months guarantee on the new one.


Sent from my iPhone
Best Answer

‎10-10-2018 00:56

In response to SunsetRunner

‎10-10-2018 00:56

You should still be under warranty, send it back! There is a flaw and you have joined the ranks of hundreds of irritated Fitbit customers.
Good luck!
Best Answer

‎10-10-2018 01:34

In response to SunsetRunner

‎10-10-2018 01:34

I think you will see by the vast amount of posts on here that over 13 pages
of people have had same problem. Ranging from 2 weeks to 2 years of having
a fit bit charge 2. And notice it is only the charge 2 and no other model
when no one had even hit or dropped it.
Best Answer

‎10-10-2018 04:04

In response to Courtillas

‎10-10-2018 04:04

Hi how to do I return my fitbit ?. Is there an address ?. Thanku

Sent from my Samsung Galaxy smartphone.
Best Answer

‎10-10-2018 05:24

In response to SunsetRunner

‎10-10-2018 05:24

If fit bit are monitoring this sight they should sent you the address  . Good luck.    

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‎10-10-2018 07:11

In response to Max535

‎10-10-2018 07:11

Fitbit i hope you read this update.

 

I did complain on this forum about the crack in the screen on my Charge 2 and was pleased to finally be given a replacement a few months ago, although frustrated and disappointed that this has happened my faith in Fitbit was restored when i did receive my replacement in what i believe is a product that has a screen issue.

Because Fitbit replaced the Charge 2 I have just ordered a Charge 3 , this was a direct result of them replacing the charge 2 so Fitbit please start replacing these cracked screens for free and i am sure you will retain the customers and they may even buy more products from yourselves.

Best Answer

‎10-10-2018 07:49

In response to Max535

‎10-10-2018 07:49

I very much doubt that , Fitbit need to restore customer confidence, and I think it has gone to far now .
I for one are not holding out for any form of resolution to this problem.
I will just continue in my efforts to discourage anyone from buying a Fitbit product.

Sent from my iPhone
Best Answer

‎10-10-2018 09:19

In response to Tracyjogger69

‎10-10-2018 09:19

Hi ok thanku for your help. 

Sent from my Samsung Galaxy smartphone.
Best Answer

‎10-10-2018 17:36

In response to doowron

‎10-10-2018 17:36

Yes same happened to me this morning was a crack on screen when i got up .by looking at everyone else's comments looks like a fault to me not very happy with this product just over a year old would think for the price it would last longer 

Best Answer

‎10-11-2018 00:22

In response to Gingerlily_19

‎10-11-2018 00:22

Hi yes I do agree have emailed Fit bit waiting for a reply regarding a replacement. 

Sent from my Samsung Galaxy smartphone.
Best Answer

‎10-11-2018 00:40

In response to SunsetRunner

‎10-11-2018 00:40

Good luck.!
You will need all the luck you can get.

Sent from my iPhone
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‎10-11-2018 12:33

In response to Courtillas

‎10-11-2018 12:33

Screenshot_20181011-132930-01.jpeg

 Their stock is tanking. Seems like they'd want to work on customer retention, but I guess not!

Best Answer

‎10-11-2018 12:35

In response to lucylala

‎10-11-2018 12:35

Its what they deserve 

Best Answer

‎10-11-2018 14:11

In response to DavidC18

‎10-11-2018 14:11

@DavidC18 wrote:

Update.

I wrote a nice, positive letter to the head of customer service asking about exceptions to the warranty length with the cracked screen issue. As a solution, I asked for the option to buy a re-manufactured (returned) unit at a discount. I kept the letter positive and focused on keeping loyal and active customers with an offer to help out (with the cracked screen issue). 

 

after several nice emails from fitbit (they requested new photos of the cracked screen and my purchase invoice), they told me they were sending out a replacement charge 2.

 

My advice is to write to them and ask if they can help (keep it positive). In my case, I feel they went above and beyond to solve the problem and I am thrilled with the solution.

 

 

They deleted the post with the links.  What's the email for the person you spoke with?

Best Answer

‎10-11-2018 14:15

In response to Tony30

‎10-11-2018 14:15

How long have you had your charge 2 for. . I got mine as a christmas present  almost 2 year ago so no receipt.  

Best Answer

‎10-11-2018 16:43

In response to Tracyjogger69

‎10-11-2018 16:43

About the same no warranty after a year!

Sent from my iPhone
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‎10-11-2018 20:30

In response to Tracyjogger69

‎10-11-2018 20:30

Hi was brought in may 2017 I have receipt but it's not in my name .as their warranty states no warranty if your not the person who
Brought it .

Get Outlook for Android
Best Answer

‎10-11-2018 20:47

In response to Tony30

‎10-11-2018 20:47

Exactly same for me I also use a Ionic that has been replaced already. So I’m not sure I’ll get another after they stop. I’ll definitely look into other brands

Sent from my iPhone
Best Answer

‎10-12-2018 00:21

In response to Tony30

‎10-12-2018 00:21

Fitbit are replacing my charge 2, I cannot fault the way customer services have responded, excellent service.

Sent from my Samsung Galaxy smartphone.
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0 Votes

‎10-12-2018 00:59

In response to Tracyjogger69

‎10-12-2018 00:59

Thst will be why. They have no choice as its under warranty.  They forget about the ones who are over 1 year old.  Its a throw away product after a year.

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