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‎09-23-2019 11:14 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-23-2019 11:14 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

The screen on my charge 2 went blank today.  The green lights are still on and it’s vibrating and syncing.  I tried to restart it, but that’s not working either.  Anything else I could try?

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4 REPLIES 4

‎09-23-2019 15:22

‎09-23-2019 15:22

Following....mine did the same exact thing.

 

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‎09-23-2019 18:16

In response to LTegtmeier

‎09-23-2019 18:16

My fitbit charge 2 started doing the exact same thing this morning. The screen slowly went out as the day went on but it is still responding and the app is still logging and showing my fitbit is sufficiently charged.

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‎09-24-2019 07:06

‎09-24-2019 07:06

Same thing happened to mine. I tried the "fix" that was suggested in a forum which did not work. How do we contact Fitbit for help?

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‎09-25-2019 00:37

‎09-25-2019 00:37

Same but my green lights aren't on. It says that it's synched with my phone. 

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