Screen display fading on my Charge 2

[Balofski]

So about 2 days ago I noticed that the top of the display on my Charge 2 is beginning to fade away, so that now the time is quite dark and difficult to read. 

I'm not sure what has triggered this, i'm very careful not to get my tracker wet (other than when i sweat when working out, which is unavoidable) however it does seem to be spreading further down the display.

Has anyone had a similar problem?

[SunsetRunner]

Hi

Feel free restarting the tracker:

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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When the issue remains, it's likely a screen / hardware issue, the support team can then be contacted:

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[AlvaroFitbit]

@Balofski It's great to have you here! This is definitely not normal. Try the restart @SunsetRunner suggested but do this 3 times in a row. Also could you please share a picture of your tracker? I also sweat a lot while exercising and I haven't had any type of issue with my Charge 2. If the issue remains then please contact support using @SunsetRunner information. 

Let me know how it goes!

[SunsetRunner]

Me to..

[Zagguy97]

I recently started having the same problem. Have tried restarting it numerous times with no success. It seems to be getting worse and is only about a month old.... Any recommendations?

[AlvaroFitbit]

@Zagguy97 I hope you're doing well! I suggest you restart your tracker again but do this 3 times in a row by following these instructions:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Keep me posted!

[terrytaylor]

I have the same issue, have restarted 3 times and it made no difference. 

[AlvaroFitbit]

@terrytaylor I hope you're doing well! In this case that you have already restarted the tracker the best option is to contact our Support Team for assistance. They can review your tracker's information and assist you with a solution. You could even provide some pictures to show the issue to them.

Keep me posted!

[Zagguy97]

I tried all of the different "fixes" mentioned here, and none of them worked. Within a couple of days I couldn't even read the time anymore. Since it was brand new, I called them. The guy I talked to said that he has received several complaints of this and sent me a replacement right away. This is now my 3rd one in just over a year. I love them when they work, but am getting frustrated that the quality doesn't match the price... May have to try a new brand if this one doesn't work.

[terrytaylor]

Yes - screen completely faded and not visible today.  Called support and getting a replacement sent.  I really love the Fitbit platform, but holy cow the devices seem to be just junk.  I have had an Aria scale that was DOA, numerous flex trackers with issue, a surge that caused a major rash and batter won't stay charged.  *sigh* Enough is enough - sadly.

[CateP13]

Hi,

I've been having the same problem. Only difference is that my screen is fading from the left side. It has been getting worse for the last week. However I purchased mine from a catalogue  so should I still contact Fitbit direct?

Thanks in advance.

[Zagguy97]

I would try calling Fitbit direct first. They will probably still honor the warranty if it is under a year old. Over a year old & you are out of luck (from what I have found). This problem is common enough that they know exactly what you are talking about when you call & apparently there is no fix... Good luck!

[Trigger1762]

I have had the same problem on my Fitbit charge 2. It's only 3 weeks old but in the last few days it has gradually got darker from the top of the screen and has now completely gone. Is it a faulty unit or a software issue? 

[Zagguy97]

It's a faulty unit. Call customer service & they will send you a new one. It apparently happens enough that they knew what I was talking about right away. Keep your bands, charger, & everything else because they only send you the main component. They were actually really easy to deal with (for once). Good luck!

Sent from my Verizon 4G LTE Droid

[shines24]

I tried the reset 3 times, can't read the firmware information because the screen is so faded.  Contacting support & hoping for the best.

[AmyGinMD]

The exact same thing is happening to me. I’ve had my Charge 2 for 11 months.

[Trigger1762]

They sent me a new one free of charge as it was apparently a design fault. Their service was excellent and the new Fitbit arrived in 2 days.

R Watts

[Steph7883]

Mine just did the same

thing this morning. Called customer service, sent in a pic of the problem. They were very quick and helpful. This isn’t the first time I’ve had issues with a Fitbit tbh but I’ll always stick with them because these trackers are great. I find them pretty accurate and it’s hard to find great customer service. Never had an issue with that. Issue resolved immediately 

[iamjulienne]

Hi fitbit Fam,

Is this whatyou mean by fading?mine’s doing the same thing. I’m worried...is this normal?

[Steph7883]

Mine started from top down but yea, by the end of the day you won’t be able to see the screen.