Screen not waking when rotating wrist

[Chris1245]

After downloading the new firmware for the Charge 3 my screen no longer wakes when rotating my wrist. I either have to double tap the screen or press the side button to wake the screen.  Holding the side button in no longer takes me to a menu either. The device just vibrates 3 times when the side button is held. I restarted the device and continue to have the issues. 

Any recommendations?

[E3z6]

same thing happened to me i went on the fit bit website and spoke to a
representative via message and he helped fix the issue


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[Alisy]

I couldn’t do it. I’m still frustrated and it’s not working the screen wake won’t wake up and I’m just hopeless 

[Shijukt]

I had the same issue. What I did is simple. After going through messages in this chat forum.i long pressed the side button downward once. It opened the screen wake settings screen.it was in disabled mode. When I tapped on it, the screen wake is set to ON..there you go..

[Daveabides]

YES, wake turned on, but it doesn’t wake, any answers for that?

[donutmama]

Thank you!! 

[Grifsl]

Thanks for the edit update. It worked fine after I followed your directions!

[NadM1962]

Mine did for about 15 minutes. I have to do this, among other fixes
constantly. Seriously regretting purchasing a Charge 3.

[Biff101]

Thank you koolforkatz! It's working again 

[Youra]

Thank you ,your instructions solved my problem easily 

[Shijukt]

Glad to know it worked for you.good that I posted when it resolved for me..

[digi9ten]

This is not the answer.

koolforkatz provided the actual answer.

[NicoleKightly]

Thank you for this!!! I was just having the same issue! 

[Madisondakat]

ANy ideas if it doesn't allow you to change status to active "awake" setting? Grayed area won't change after tapping. 

[digi9ten]

I've never had that issue.

Have you tried a full reboot of the watch through its settings menu?

[N7EIE]

Did not work for my Charge 3

[PGST]

Me too, grayed out and doesn't let me change. I don't have a reboot on watch menu. Sure seems like every time there's an upgrade of software it causes a  bunch of trouble! Love my charge 3, but tired of always having to reset things, just want it to continue working as is.

I get to the wake screen and it's grayed and doesn't let me change it? Any ideas?

Moderator Edit: Merged posts

[WilsonFitbit]

Hello everyone! @PGST, welcome to the community forums!

If the Screen Wake setting is grayed out, it is possible that Sleep Mode on your Charge 3 is On. Take into consideration when this is On, turning your wrist won't cause the tracker's screen to turn on. 

For this, press and hold the button and swipe left on Charge 3 for a faster way to access certain settings. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. Then you can also adjust the Screen Wake option in the quick settings. 

On a side note, I believe you're familiar with the steps for a restart but you can also find the instructions here. 

Hope this helps! 

[PGST]

Thank you, I stumbled upon this, tapped the "sleep" button and found the "Wake" functioning. Also found the "dim" setting to correct that. After a couple of weeks, I have my Charge 3 working again. I had tried the reboot because my screen was so dim I couldn't even see it. After the reboot, everything went wrong and nothing was fixed. But now I'm good. Thanks

[WilsonFitbit]

@PGST, I'm glad to know that now everything is good and thanks for the information! 

Hope you can continue tracking towards your fitness goals! 

Have a wonderful day! 

[lindalucy]

Ehen I put charging cable on I cannot hold button down.  Is there another way to reboot?