11-07-2020 03:56 - last edited on 11-08-2020 10:30 by LiliyaFitbit
11-07-2020 03:56 - last edited on 11-08-2020 10:30 by LiliyaFitbit
All of a sudden my Charge 3 doesn’t respond when I go to look at the time, it used to wake automatically when I turned my wrist to look, I am constantly having to press the button which is a pain.
I also don’t get text notifications on my Fitbit at all, I have only had this one about 5-6 months too. So should still be in warranty.
Can anyone help
Moderator edit: subject for clarity
11-08-2020 10:29
11-08-2020 10:29
Welcome to the Fitbit Community, @Sus1806.
I am sorry to hear the screen on your Charge 3 won't wake up when you turn the wrist and you don't receive notifications. Thanks for the details shared, I totally understand how you are feeling and I am here to help you. I recommend confirming if the screen wake setting is turned on: press and hold the button on your device. Swipe up and find "Screen Wake". For more information, see How do I see the time on my Fitbit device?
I also recommend confirming that you don't have "Do not disturb" or "Sleep Mode” turned on: press and hold the button on your device. Tap a setting to turn it off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device's screen?
You can find the troubleshooting instructions to resolve the issue with notifications at Troubleshooting quick tips for iPhones.
Let me know how it goes, I'll be around.
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