Sleep graph tracking double.

[EmmaAbbott]

My Charge 2 sleep graph is showing double the amount of hours slept each day. The read out below is correct though so very puzzling. Any ideas?

[MarreFitbit]

It's nice to see you around @EmmaAbbott! Thanks for posting about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

Let me know if I can assist you further. 

[AmyRW]

I am having the same issue.

[MarreFitbit]

Thanks for stopping by @AmyRW! I'm so sorry to hear this my friend. As soon as I get a response from my team, I'll be updating you both!

In the meantime, I hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy Monday! 

[planetickle]

I am having the same issue.

[iamflash]

Very interesting issue my issue seems to have kicked in around the same time as the others. There are 3 places the sleep are recorded. The daily dashboard always seems right. The logs were almost double last week but that seems okay now but the graph is now showing almost double despite the logs looking correct. For some reason I thought the graph looked okay last week. 
Nice to know I am not the only one and that you are working on it. 

[Dozza]

I've been having the same problem for over a week, only the graph is showing correctly for me. It's extremely frustrating as I changed to Charge 2 for more accuracy in all areas. I hope this is resolved very soon

[bflaherty03]

I am having the same issue as well.  Popped up a couple weeks ago.  Initially tracks correctly and then moves to the double on my second sync of the day.

[MarreFitbit]

Hey guys @iamflash @planetickle @Dozza! I'm very sorry to hear about the issues you guys have been having with your sleep data. Keep in mind what I've posted here. 

Your patience and understanding is truly appreciated! 

[AmyRW]

I updated the app and it seemed to fix the problem.

[MarreFitbit]

Thanks for the update my friend @AmyRW!  Have you checked the previous sleep history to see if everything is settled down?

If you guys want to give a shot by updating the app, you can do it by following these steps:

For Android
For iOS

Share the outcome! 

[Reidcole591]

Me too glad not just me and that issue is being worked on

[Bimbles]

Ive noticed this as well the past week. I thought it was because my fitness pal was linked to it but Ive taken that off and the problem has not resolved! Looks like Ive had amazing sleep!!! If only!! 

[iamflash]

Hi All,

I thought my app was set to automatically update so I did not expect an
update to fix my issue.

The good news is the update has fixed all aspects of my incorrect sleep
records.

Maybe I should take a nap now

Take Care Be Well

Gordon

Moderator edit: removed personal information

[MarreFitbit]

I'm very glad to hear that your sleep data is being shown correctly @iamflash @Bimbles @Reidcole591! 

It's important to always keep the Fitbit app up to date to ensure your tracker is performing at it's best. 

If you continue having any issues with sleep logging, please take a look at this post about sleep stages that might help. 

Enjoy the rest of your day my friends! 

[sthlmsrille]

I’m having this exact problem right now, the app is updated to the latest version. Some sleep are shown as double in the graph, and my average is off the roof. Please advice. 

[ruby_n8]

Can we get an update?  This is still and issue; appears to happen when no sleep stages are detected