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Sleep tracker and heartrate not working correctly on Charge 2

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‎07-16-2019 02:40 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 02:40 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Hi I feel my sleep tracker is wrong as it saying I am only getting 6 hours sleep when I know that this not right any ideas and also while sleeping some nights there be a little break in my heart rate maybe 5 to 10  minutes I wear it tight and where it should 

 

 

Moderator edit: updated subject for clarity

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‎07-17-2019 09:55 - last edited on ‎03-21-2025 09:48 by Fitbit Moderator

‎07-17-2019 09:55 - last edited on ‎03-21-2025 09:48 by Fitbit Moderator

@Davey.B, welcome! It's nice to have you on board!

Let me help you with your Sleep logs and heart rate on your Charge 2. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

Regarding the heart rate detection I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

Let me know how it goes.

Alvaro | Community Moderator

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