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Steps disappear

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‎04-21-2017 12:17 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎04-21-2017 12:17 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

By noon today I had walked over 8500 steps.  While eating lunch I noticed that those steps disappeared and I only had126.  I returned to my office, glanced at my steps and only had 8.  Has anyone had this experience and/or know what the cause might be?  It's fully charged, the sensors are clean, and it hasn't been wet.

 

thanks.

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‎04-23-2017 09:06

‎04-23-2017 09:06

Hello @CB2017, it's nice to see new names here! This sound really odd, please restart the Fitbit following these instructions and test the Charge HR a few days, if it continues doing the same, please let me know so I can investigate further. I'd also suggest checking that the timezone is right in your phone settings and Fitbit account.

 

I'll be around if you have questions. Cat Happy

Marlen S. | Community Moderator

What's for breakfast?Check others recipes and share yours!
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‎12-19-2019 04:51

‎12-19-2019 04:51

This product has been a complete disappointment.  I have walked my 10,000 steps every day since starting to use it.  They show up each day but the app now says I have walked 0 steps in the last week.  

I habitually get my 8 hours of sleep each night.  Fitbit says I have slept 4.5 hours in the last week!

 

I came to this post by googling how to reset the device.  I followed the instructions in this post and the stop watch starts and stops.  Nothing else happened.  

I can’t say I’m surprised.  Gimmicky device but doesn’t really work.  

Back in the box you go.  I do not recommend this product unless you want to burn calories through frustration.  

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