Suddenly stopped syncing

[Mrsmrs12]

Anyone else having this problem? My Fitbit was syncing just fine a couple of weeks ago. My phone did have an update which I didn’t update right away but it has suddenly stopped syncing up. So I updated my phone thinking that was it but no. Checked that my app was up to date which it was and have contacted customer support only to be ignored and I’m getting super frustrated. It literally worked two weeks ago. I’m now reaching out on Facebook to try to get answers but this is just eye roll worthy. Help! 

[texgal]

I've done every clear, reboot, etc but still nothing synching.  Also I can't get the clock on the correct time.

[texgal]

I'm having the same issues!  Won't synch and time is way off.

[KevPen]

yes. mine was syncing ok upto 31st august, and since then wont sync, time wrong, tried re booting and everything fit bit has suggested on this site. 

[macsihoe]

Thank you! This is hopeful!!

I'll hang on to mine.

Are people also having time issues? Mine was 5 minutes off for a while. Now
it is 5 hours off. lol

😶

[texgal]

My time was off too.

I deleted the app, rebooted the factory reset, installed the app and now it's working fine.

[macsihoe]

But, if you installed the app, doesn't that mean you can sync?

I did the reboot on the device again. Hmmm. Still hours out of line. lol

[LeighReynolds]

I've been having the same problems for the past few days. This is so frustrating!

[macsihoe]

Sounds like the solution is to put it aside till they fix the problem. It's
certainly in their best interest...

[JessimusPrime]

I called today and I was told that they are aware that this is giving issues to certain iOS users. 

I was told to put the Fitbit on the charger to have it charged for a reset. While its being charged, press the button the side for 10 sec (until you see the happy face) then release. When it turned back on, I went to the Fitbit app and was asked to repair it to the Bluetooth. It did and it synced nicely. It’s been stable since then. 

[Sile555]

Same here!

Texts no longer sync....etc...

This latest update is just horrible. I hate the way the dashboard looks...it looks so uninspiring and bland.

Is this so we will purchase the new ‘premium’ upgrade??

[macsihoe]

I'll try that but I'm pretty sure I"ve done that several times.

Did you press the button while it was charging? I've seen that smily face
many times.

Thanks for your suggestion!

[Mfitz77]

Mine just randomly started working and also somehow had all my data back to when it stopped syncing. This tells me it was the app and not the Fitbit charge3

[macsihoe]

Did your clock go sideways as well?

[MarreFitbit]

Hello everyone. 

I am sorry to hear that you are going through this situation. I appreciate your feedback and efforts in troubleshooting your Charge 3 devices. 

As some of you have been informed after contacting our Support Team, please note that our team is still researching the most accurate resolution for this ongoing issue.

However, we don't have a time frame at the moment when this issue will be resolved.

We recommend to remain attentive to upcoming Fitbit app updates in the meantime. We appreciate your patience, and look forward to get you back on track.

Let me know if you have any questions present. 

[macsihoe]

I can't sync to my phone but could still use the fitbit for a while. Now my
clock is 9 hours out and so, what's the point?

My bluetooth is on but won't connect to the Charge 3.

So frustrating,

[JulesNatS]

• I had same issue but persisted with Customer services and after sending photos of the failed screen and going through the steps they asked me to (ridiculous reset steps that were never gonna do a thing) they sent me a new one. Took a while but got the replacement in the end!

[Oisinx]

For me. I reset watch while it was charging once you see smily face all is good. It seemed to start working properly then. I has an issue with not seeing heart rate on dashboard but I fixed that by going into the settings on app and clicking notifications and setting them on. Reason they were off in first place as I had uninstalled and reinstalled and looks like they were defaulted to off. Anyway  I’m sorted and hope you’re all sorted soon. 

[macsihoe]

Way to go!

[Tmac124]

Agreed. I just really want to use the silent alarm and can't. Argh

[macsihoe]

I can't get the Charge 3 link anymore in my bluetooth. Are there any
suggestions for that??