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Syncing problem

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‎09-14-2019 13:44 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-14-2019 13:44 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My Fitbit is syncing but the steps are not showing in my friends section. It's been showing 45,000 steps for over a week now, my friends steps are all stuck on the same as well. 

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‎09-15-2019 11:30 - last edited on ‎12-24-2024 10:52 by Fitbit Moderator

‎09-15-2019 11:30 - last edited on ‎12-24-2024 10:52 by Fitbit Moderator

@Jenny51 It's great to see that you've visited the Fitbit Community!

Let me help you on how your steps are being displayed on your leatherboard. Try logging out from the app, restart your phone and log back in. Make sure that the app is up to date too. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-15-2019 11:43

In response to AlvaroFitbit

‎09-15-2019 11:43

HiI've tried what you suggested. I appear to have lost my friends now.JennySent from my Samsung Galaxy smartphone.
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‎09-15-2019 11:43 - last edited on ‎09-15-2019 11:52 by Fitbit Moderator

In response to AlvaroFitbit

‎09-15-2019 11:43 - last edited on ‎09-15-2019 11:52 by Fitbit Moderator

Hello

 

I've tried what you suggested. I appear to have lost my friends now.

 

Jenny

 

 

Moderator edit: updated subject for clarity

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‎09-15-2019 11:54 - last edited on ‎12-24-2024 10:51 by Fitbit Moderator

In response to Jenny51

‎09-15-2019 11:54 - last edited on ‎12-24-2024 10:51 by Fitbit Moderator

@Jenny51 thank you for the update. 

Could you share a screenshot of what you are seeing on your app? Also which phone are you using and the OS version is it running?

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-15-2019 11:59

In response to AlvaroFitbit

‎09-15-2019 11:59

Screenshot_20190915-195608_Fitbit.jpg

 

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‎09-15-2019 12:00

In response to AlvaroFitbit

‎09-15-2019 12:00

My phone is a Ssmsung A6. Where do I find the OS version?

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‎09-15-2019 12:03

In response to Jenny51

‎09-15-2019 12:03

Version 11.1.24  ??

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‎09-15-2019 12:07

In response to Jenny51

‎09-15-2019 12:07

Firmware Version 22.22.58.0

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