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Unable to see charge 3 screen, unable to access settings to amend

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‎03-10-2022 05:13

‎03-10-2022 05:13

Hi

I have a charge 3 which I placed on charge about 10 days ago, thereafter I went to it and I was unable to view anything on the screen. I did the reset and could clearly see the re-load and the smiley face but nothing. I sort of could see, extremely faintly the screen but this went off to nothing. I keep trying to reset, it manages and notes steps but the unit isn't much use if I can't actually access it by the watch unit. Any suggestions please? 

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‎03-12-2022 08:33

‎03-12-2022 08:33

I'd contact Support and ask if they can do a Battery Test.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎03-16-2022 12:59 - last edited on ‎05-28-2024 05:55 by Fitbit Moderator

In response to DramaQueenDiva

‎03-16-2022 12:59 - last edited on ‎05-28-2024 05:55 by Fitbit Moderator

Welcome to the Fitbit Community, @Atinap and thank you for your  assistance @DramaQueenDiva. I´m sorry to hear about what happened to your Charge 3 screen.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Andrea | Community Moderator, Fitbitp>

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