Update fails-Charge 3

[Meribelman]

My fitbit charge 3 has been requesting an update for months.  It fails every time I try.  I have unpaired the Bluetooth connection. I have reset the Charge 3. I have tried using a different smartphone- both iOS and Android.  All fails. 

If anyone can point me in the right direction, I would be very grateful.   Thanks in advance. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Meribelman.

I'm sorry to hear that you are having difficulties to update the firmware of your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

In this case, I would recommend following these troubleshooting steps:

- Log out from the Fitbit app

- Reboot your phone(s)

- Remove your Charge 3 from the list of Bluetooth devices

- Log into the Fitbit app

- Set up your Tracker as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If necessary, try again to follow our steps to update your Tracker.

If you have any question, please let us know.

[cmevans44]

I've been troubleshooting this for weeks and solved it finally tonight -- a fix Fitbit Support doesn't seem aware of. I'll bet dollars to donuts that you're running VPN. Am I right? Disable it and rerun the recommended steps.

[EdsonFitbit]

Welcome to the Fitbit Community @cmevans44.

Thank you for sharing the workaround you've performed.

Hopefully this helps @Meribelman to update the firmware of his Fitbit Charge 3.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Please let us know if you have any question.