help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

connector on device broke off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2022 16:54 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-02-2022 16:54 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

The small piece on my device that connects to the band broke off.  Will fitbit replace my device?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-02-2022 18:29

‎03-02-2022 18:29

@jtalexan, Nice  to see you here. Thank you for your message and report. 

To verify your warranty options, please give us a call or chat with us. Click here to get connected. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎03-02-2022 21:37

‎03-02-2022 21:37

Happened to me TWICE. Fitbit replaced it the first time, but when the replacement broke the same way, just two months later, I got the “out of warranty” boilerplate response and an offer of a 35% discount. Unfortunately the discount is for a Fitbit device, not an actual reputable brand. So, thanks for nothing. Fitbit just won’t admit this design flaw. 

Best Answer
0 Votes