no message or sender with text notifications

[annie-nz]

***SOLVED!!!! I had to enable preview pop-ups for texts on my phone***

I had to go into settings -> application manager -> messages (the app Im using) -> notifications -> then select previews in pop-ups so that these are enabled on your phone. I found when I chose Messenger on both my phone and in the fitbit app it worked so then realised it had to be a little change somewhere in the Messages app settings and thats what it was. Let me know if you get stuck 

Hi - I have a Samsung Note 4 & have enabled/selected for SMS text messages to display the sender and message on my charge 2 and also turned notifications "on" on my tracker. I recieve a notification when I get a text but it does not go on to tell me who the sender is or what the message says. When I get call notifications it tells me the name of the caller but again not with a text/SMS. Any idea why anybody please? 

[Meatbag79]

I figured it out for iOS after you posted this!

Go to: Settings>Notifications>Fitbit and enable "Show in Notification Center"

THEN

Go to: Settings>Notifications>Messages and enable "Show in Notification Center"

And voila! That's what did it for me!

[Meatbag79]

I also have an iPhone 7 Plus. I figured it out for iOS!
Go to: Settings>Notifications>Fitbit and enable "Show in Notification Center"
THEN
Go to: Settings>Notifications>Messages and enable "Show in Notification Center"

And voila! That's what did it for me!

[Danielle75]

Did you find an answer?

[copeelman]

Yes I had to download fitnotifications in order to get it

[nehasinghjk]

When I receive a Text Message Service notification, it does not include the name of the sender. I have looked under notifications and in the message app but I can't see how to modify the format. I contacted Samsung and they didn't know either.
Help!
Sorry - galaxy A5.

[Rich_Laue]

Hello @nehasinghjk may on ask which message omg app do you use? 

[Curlingcats]

I have a Google Pixel 3XL.  I am only getting sender of messages.   Calendar and Phone Notification are working properly.

Bluetooth is on and Notification is visible

Was working previously

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@annie-nz wrote:

***SOLVED!!!! I had to enable preview pop-ups for texts on my phone***

I had to go into settings -> application manager -> messages (the app Im using) -> notifications -> then select previews in pop-ups so that these are enabled on your phone. I found when I chose Messenger on both my phone and in the fitbit app it worked so then realised it had to be a little change somewhere in the Messages app settings and thats what it was. Let me know if you get stuck 

Hi - I have a Samsung Note 4 & have enabled/selected for SMS text messages to display the sender and message on my charge 2 and also turned notifications "on" on my tracker. I recieve a notification when I get a text but it does not go on to tell me who the sender is or what the message says. When I get call notifications it tells me the name of the caller but again not with a text/SMS. Any idea why anybody please? 

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