Can't scroll

[Phloyd2]

I have had my Fitbit Inspire for less than a year and yesterday it stopped allowing me to scroll through to set my exercise stats. All I can see is the time and I can't scroll or tap to see anything else. Has anyone else had this happen and if so how did you fix it? 

Thanks

[Julia_G]

Hi, @Phloyd2 , it sounds like your Inspire is “frozen“.  This can usually be fixed by giving is a restart.  Attach it to the charging cable and when it is plugged in and charging, press and hold the button.  Depending on whether the Fitbit is completely unresponsive this can take a good 20 seconds or more,  Make sure that it is in contact with the charging cradle the entire time you are pressing the button.

Hopefully this will fix it.  Let us know how it goes.  Welcome to the forums!

[russellbernie]

Restart did the trick for me too. Thank you

[Julia_G]

@russellbernie , I’m so glad it worked!

[Phloyd2]

Thank you!

It worked

--
*“The more that you read, the more things you will know. The more that you
learn, the more places you’ll go.” *Dr. Seuss

[sunnycake]

Yep, restart fixed the problem for me, too!  Thanks!