Don’t install updates!!!!

[Desfr]

I installed the latest update on my inspire HR and immediately started having problems. It wouldn’t hold a charge as long and this morning it died completely. I chatted with customer service, but none of the fixes worked. I’m 3 months outside of my warranty so they are doing nothing to help. They offered me a measly discount on the purchase of a new item, but I find this incredibly insulting given that their update is what caused the problem. I have been a huge proponent of Fitbit for 4 years. I’ve loved both of my fitbits I’ve had. I have even purchased them as gifts for family. Well not anymore!  They have no loyalty to their loyal customers! Bottom line if you’re outside your warranty DO NOT install any updates. IT WILL ruin your device and Fitbit won’t help. 

[Desfr]

Just curious if anyone has noticed that their problems followed an update to their Fitbit. If so, please respond to this post with a like or a me too. The person at customer service said that no one else has reported a problem with updates and I was interested in doing my own informal research. Thanks so much. 

[moDbvi]

Me also. Showing fully charged  but non responsive.  Blank screen.  No resets work.  Nothing!!!

[TRM3]

This started today for me! The data is going horizontal. I reset it and it is good for 2 minutes and then black and continues to vibrate when I try turning it on. I also received a rectangular pixilated screen. 

[MsNic]

I posted on here yesterday and others have also posted on here saying their problems began after update. 
I got a replacement Fitbit on Friday after my previous one melted while charging. My new one automatically downloaded the update and will not stop scrolling through the modes, I had to turn off the auto light up mode as it kept starting things like relaxation breathing or timing a run of its own accord. They are not responding to any posts that mention the update being a possible problem including mine. So they are in complete denial.  

[Desfr]

Thanks for your response and sharing your helpful story MsNic!  I agree they are in denial.  I’m hoping that enough people will share their story and maybe some action will be taken. The update was clearly the problem for me and I’m hopeful that Fitbit will see all of these stories and do the right thing. It might be a lost cause, but thank you for sharing. 

[Bridanne]

Hi, I have also had these issues since the update. Stopped being able to scroll at all initially and then my device just stopped being able to charge. It would say it was 100% and then would die within minutes. And now even on the charger it has just stopped working completely. All since the most recent update. Hope it is something that they can sort with another update and all our fit bits its start to work again. Very Frustrating situation. 

[Desfr]

Bridanne thank you for sharing your experience!  I’m sorry that you’re experiencing problems due to the update, and hopefully they will see that many people are experiencing issues. It’s not an isolated incident like they claim. Thank you for sharing. 

[Desfr]

UPDATE:  Fitbit has doubled down on refusing to help fix the problem they created. They sent an email today refusing to help because I’m outside of warranty.  I also found another discussion thread of users that have had significant issues with the latest firmware update. In fact, there were 216 replies on the original post!!!  That’s a lot of people having problems. And the thread has curiously been shut down by Fitbit. You can read comments but you can’t share your experience or respond to others. Please, if you have been having issues since your latest update leave a comment here. You can also read some of the other issues people have had, but Fitbit refuses to acknowledge. That thread was called: Inspire Series Firmware Release- 1.88.11

[Tippgirl]

I reported this issue weeks ago as did others and I have heard nothing back from Fitbit.  I am not impressed and like you the problems started after the update.........battery is not holding its charge for more than 48 hours .......

[Desfr]

I found another thread where many people noticed that the update caused problems on their device.  I can't post on that thread because it has been locked by a Fitbit employee.  So, I'm curious if any of the issues you experienced as a result of the most recent update were resolved.  Please leave me a comment to let me know how it went.  Because as I mentioned before I'm unable to respond on that other thread.  Thanks so much!:) @Kevin70 @fbt2 @MarilynWalks @beccahester @Paolob80 @kirvin @Bullseyebabe @Spike4444 @hayesti @SJT71 @Sanna88 @Jmbailey @Coriroma @Mistijuel @KKimi @Conny_M @MaryJoR @HopeYeo @rosie001 @Jce223 @Asops @jmad364 @JP-gardener @FoxyReebok @SunsetRunner @MG_DS_GOD @Jml913 @Jennihp @Darkside1313 @MrsangelM @stekap @kelvinlau2000 @SunsetRunner @61Joy @annalouise8 @Katlib @Numleg @SiobhanT @mhirsch6419 

[jmad364]

Issues with my Fitbit were never resolved. I ended up throwing it away because it no longer worked. No display, stoped tracking steps, battery died quickly and wouldn’t sync.

Thanks, Jennifer Madden

[beccahester]

Mine was still under warranty so they gave me the option to get a direct replacement or credit towards an upgrade. They gave ZERO indication that a new Inspire version was coming out this month, and I didn't want any of the larger styles so I took the direct replacement. Now (a few months later, so I probably wouldn't have waited) the new Inspire is out. 

IF your Inspire is under warranty, install the upgrade. If it bricks, they should offer you the upgrade option. You should probably contact them first, in case they won't still offer the credit, or you don't think it's enough. 

ETA: I haven't updated the replacement Inspire HR they sent. This one works fine, but it's missing things like "spin" tracking (vs bike) that must've come in an update between when it was put on a shelf and the one that bricked my original HR.

[FL-VA]

Similar thing happened to me.  My Fitbit completely died last night.  Had 001 error message and a smiley face.  Cut it off completely and now it will not turn back on.  I can't log into my account--I may not have ever set up an account so i don't even know what the offer was.

[Paolob80]

I still have problems, all unsolved, since months. The tracker is usable but barely, only with a lot of workaround and compromise on what I record. Also, I have the impression that HR monitoring is largely unreliable now.

My solution is to change tracker and brand, of course, probably in the next weeks. Waiting for actions from fitbit isn't worth it. 

And yes, they closed and possibly censored the thread where most of the problems were reported

[fbt2]

I never downloaded the update because so many people were reporting that it made their problems worse.

I have accepted that my tracker will not sync more often than once every day or two no matter what I try.  It will not stay connected to my iPhone's Bluetooth either, but once every day or two I can manually connect it and get it to sync.  The sleep icon is always grayed out on my band, but I can get my sleep data once I finally get it to sync. 

I don't plan to download the update because I'm afraid things that do work now (steps, heart rate, sleep recording) will stop working.  Not ideal but I'm dealing with its quirks.  It is much less frustrating now that I've basically given up on trying to get it to sync more often than once every day or two.  Patience is a virtue, I guess.

Fitbit for some reason doesn't want to acknowledge or fix all these problems, which I don't understand.  Too many people have reported problems (that trouble-shooting doesn't solve and/or the update made worse) for it to be just the occasional lemon that any company can experience.  Many have posted about these on-going problems.  Therefore I think it's just hit or miss as to whether you get a tracker that will work.  Good luck.

[golfgal90]

I am having issues after updating as well, battery went from lasting 5 days to lasting less than 24 hours! They offered me a discount on a new one. Don't want it if it will only last 1 year.

[JenJen300]

Recently installed an update, since then it stops syncing with the app, tried all the troubleshooting steps including reinstalling the app, restarting the phone, turning bluetooth on and off again, and have now resorted to unpairing the tracker and adding it again. It won't connect at all now. Going to go back to my normal watch which has a lifetime warrenty on the battery. Was good having my Inspire HR for a while, but is causing more problems and is now just a plastic watch.

[Mazzab72]

Me too, had my inspire hr since Apr with no issues, now not been able to sync for well over a week. Did all the switching off and uninstalling the app, even removed to try the set up again, what a mistake that was cos can't get it back on now! Disappointed! How long is the warranty?

[GPalm]

Me too! Immediately after the update, and my Fitbit inspire HR is only 5 months old. Brand new from the box.