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Fitbit Inpire HR not working

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‎05-04-2021 07:28

‎05-04-2021 07:28

Went swimming on Saturday and when I looked at my Fitbit later in the day I noticed the screen was completely blank. Figured the battery must have died but I tried to charge the Fitbit and it won’t turn on. I think it’s possible somehow the Fitbit got water damage, which is odd because I thought it was designed to be taken on swims. Please advise on any solution or replacement.

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8 REPLIES 8

‎05-05-2021 04:14 - last edited on ‎11-28-2024 08:28 by Fitbit Moderator

‎05-05-2021 04:14 - last edited on ‎11-28-2024 08:28 by Fitbit Moderator

@ManUtdguy Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about this and thank you for troubleshooting this issue. You are right, you should be able to swim with your Inspire HR. I suggest you restart your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-05-2021 12:04

In response to AlvaroFitbit

‎05-05-2021 12:04

I tried this & my display is still not working.  My app says 100% charged but & device blinks green like it's tracking but Fitbit screen remains black. 😞 

Please help. 

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‎05-05-2021 13:20

In response to AlvaroFitbit

‎05-05-2021 13:20

Hello,

 

I have followed the steps and my Fitbit is still unresponsive. No noise or lights went off.

 

please advise

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‎05-05-2021 13:45

‎05-05-2021 13:45

I had this problem too. Not sure if yours is simply waterlogged, but if It’s not, delete and reinstall the app. Worked like a charm for me.

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‎05-15-2021 16:33

In response to ManUtdguy

‎05-15-2021 16:33

Hi- did you try my advice? If not, try it out and tell me the results 🙂

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‎05-15-2021 16:52

In response to Dog-lover

‎05-15-2021 16:52

Unfortunately this did not work. The Fitbit is still unusable. 

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‎05-16-2021 04:27

In response to ManUtdguy

‎05-16-2021 04:27

Alright, sorry about that. I also connected and disconnected it from the app, but I supposed it was deleting and reinstalling.

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‎05-16-2021 16:41

‎05-16-2021 16:41

Mines been this way for a year. I tried the restarting thing, and nothing happens.

 

It won’t sync to the app and won’t respond to anything.

 

I tried emailing and they never responded.

 

So, I gave up on it.  

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