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Fitbit Inspire HR Notifications not Working (Android)

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‎01-28-2020 00:18

‎01-28-2020 00:18

Hi,

I waited for the recent sw update and my notifications are still not working. No messages show, and app/call notifications are less frequent. I am now used to troubleshooting the device (and other Fitbit devices previously) and nothing is working. Since I made this purchase sometime in March of last year, can I trade-in for a new device at this point? My frustration is growing now that it has been more than two months since this most recent issue began and it occurs too frequently even when fixed. As an engineer myself, I understand the steps of troubleshooting and technical difficulties, but I really have exhausted all options. I would really appreciate a reply.

 

Thank you,

Gina

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‎01-29-2020 07:24 - last edited on ‎06-14-2025 07:48 by Fitbit Moderator

‎01-29-2020 07:24 - last edited on ‎06-14-2025 07:48 by Fitbit Moderator

@gshh93 Welcome! Thanks for being part of our Community! 

Sorry to hear about your issues with notifications not working on your Inspire HR and thank you for troubleshooting this issue. Only Support can provide a replacement if they believe will fix the issue so I created a ticket for you. You will get assistance via email from the team.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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