Fitbit Inspire not counting steps and not displaying on the app

[Cass6812]

My fitbit isn't showing how far I walked, isn't counting active minutes, isn't counting any steps, and is no longer calculating calories accurately on the fitbit and on the App. Any guidance?

[dinnerbelle]

I was finally able to get the Fitbit Inspire HR to restart. However this is
the second occurrence. Just purchased in December

[Moloch]

What a piece of crap! Second times it happens to me and this time, I tried several times but no results. Still not counting my steps! Waste of money! I will share my bad experience for sure with everybody I can! Fitbit, you are dead to me!

[CJInglis]

Hi my fitbit time is incorrect and is not syncing with the app at all on my iphone, I have tried to reset per the instructions of holdind down until the : ) appears - Have tried this 4 times and still no luck. Please advise.

[Harveer]

Not counting my steps

[Ashley73737]

I did a soft reset and it is still not counting my steps!!!

[Harveer]

I put it on charge pressed button for some time and it started to work

[mumalicious]

Hi!

My new Fitbit Inspire doesn't calculate distance travelled or calories correctly.  I tried to reset it, but it still doesn't work. 

[Ali_Hum]

I followed the directions to reset (numerous times). It still comes back on with the same number of steps (stuck on 9990). Any idea how to really get it to reset?

[Arwon]

I have just got an Inspire. Have charged and set it up, but can't find icons etc on the screen. I see the battery charging and then just a flat line. No smiley face etc. Suggestions please

[Christine67]

What button am I0 supposed to be holding? If the connectors are attached securely I do not see anything else to hold.

Disregard previous message. I have an Alta not Inspire.

Moderator edit: merged reply

[jackieWare1]

Good morning. My Inspire Fitbit somehow just stopped. It won't even charge. How can I get this problem fixed today?

Sent from Yahoo Mail on Android

[Bubbles53]

not working for me either.

[zonker1023]

Try rebooting your phone. If that doesn’t work, uninstall app, and reinstall.

zonker

Sent from my iPad

[KMRFD]

Mine suddenly  displays "Nothing new here" and that's it.  I tried resetting as indicated above. Ran updates.  All updated.   No change.  Seems there a lot of issues today.  

[want_tobe_fit]

so I did this, and still the smiley face didnt appear (despite repeated trials).. I know am doing atleast 6-9 k everyday., its not counting steps as well as Heart rate. just the calories.. I have reset my tracker now and updating the tracker again. hopefully it would work  

[ThelmaJamesG.]

what button to press

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[LiliyaFitbit]

Welcome to the Fitbit Community, @ThelmaJamesG..

Thank you for joining the thread and sharing your concern. If you would like to restart your tracker, you can follow the instructions in this help article: How do I restart my Fitbit device? I also recommend doing the following:

1. Confirm that your Fitbit app is updated to the latest version: How do I update the Fitbit app?

2. Confirm that your tracker is updated to the latest version: How do I update my Fitbit device?

For complete troubleshooting instructions to resolve the syncing issue, see Why won't my Fitbit device sync?

Hope this helps!

[Jenn970]

This has been my experience, as well! My Inspire stopped tracking my sleep and exercise last month. Now it’s 4K fewer steps per day than my iPhone and I don’t even carry my phone all the time. 

Seems like Fitbit only has a year life span…it’s super disappointing. I’ll have to invest an Oura next time. 

[TeeEffArr]

Make sure you have setting to wrist and not pin.