help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app can't access Sleep records

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2021 12:31 - last edited on ‎03-18-2021 04:28 by Fitbit Moderator

‎03-15-2021 12:31 - last edited on ‎03-18-2021 04:28 by Fitbit Moderator

For the past 2-3 weeks every time I click to check sleep record on the app the screen gets frozen. I can’t click to check phase of sleeps,  nor can scroll or get back to the menu. It’s super frustrating. 
does anyone has same problem or can share any advise how to get it fix?

 

both my watch and app are up to date. 🤷🏻‍:female_sign:

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
2 REPLIES 2

‎03-15-2021 23:08

‎03-15-2021 23:08

I’m having the same issue. It’s getting annoying now. Have to keep closing the app. I have tried everything I can to fix it but I think it’s the updates that’s caused it. 

Best Answer
0 Votes

‎03-18-2021 04:29

In response to DancerD

‎03-18-2021 04:29

@Gery87 @DancerD Thanks for joining us! 

 

Sorry to hear about this. This issue is already being investigated by our team and you can check this thread for any updates about it.

 

I'll be around.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes