Fitbit not synching after Update

[Laurabrownrosel]

The software update has turned out terrible for me. I wish I hadn't updated. The new layout is harder to read and navigate. I can't pick and choose which info I want on my dashboard, and worst of all IT WON'T SYNC WITH MY FITBIT. I am stuck 

[Heather-S]

Hi @Laurabrownrosel. Try to do some troubleshooting:

• Restart your Inspire 2
• Disconnect it from bluetooth and re-connect it
• Delete the Fitbit app on your phone and install it again
• Completely remove the Inspire 2 from your Fitbit app and re-add it
• Restart your phone

See if any (or all) of that helps with the syncing.

[Measwell]

I called Fitbit.  I was told the update requires Android 10/11.  I have 9.  Suddenly my device would not sync Monday.  I removed app and device from phone..  Restarted and then it wouldn't pair.  I was told today to clear the user data on my Fitbit, because the reboot was not helping.  I had reinstalled the app and finally it paired and synced.  I'm just not sure not having the needed software will effect accuracy and useage.

[Laurabrownrosel]

Ugh. What a terrible move on the part of FitBit.
Can you briefly explain where to remove the user data?
I really appreciate it, and I imagine so will many other people!
Thanks!

[Laurabrownrosel]

Thanks for the tips, but I had already tried all of them.
Another user suggested doing all of the above after removing all the user
data. I will try that next.

[Measwell]

Go to settings on the inspire, go to clear user data, tap on it.  To get to settings, I scroll down from the clock screen.  I am finding that I cannot sync but, it did pair the device.  That means at least I can keep my steps and phone accurate on the inspire.  Unfortunately, I cannot get to sync since my software on my cell won't update beyond 9.  When I log in to the Fitbit website, sometimes it shows my steps.

[Laurabrownrosel]

Man. I want my money back, you know what I'm sayin'.
Grrr
Thanks for your help though! To make the best of it

[Measwell]

As of today, I have given up hope my Fitbit will sync.  I was incorrect earlier saying it synced.  If I go to the main website it will show current steps in a sense synching.  But...those steps definitely don't go to the app.  I got 10000 steps yesterday, but because I didn't go to the site yesterday after getting those steps it doesn't reflect that in my step count.  Therefore it is not truly reflecting my steps, but does show on my actual Fitbit.

[1106-pat]

Hi,

I have completed all your suggestions and I still can’t connect my inspire 2 to my iPhone.   It times out and I get an abort message?

[Laurabrownrosel]

I tried your suggestion, but it didn't work for me. Thanks anyway.

[DoggoneWow]

Yes- do all of these steps, but do one additional thing that was the only way I could get it to sync again:

”Clear user data” in the Fitbit device “Settings” before you try reinstalling/resetting up everything.

Mine worked without the buggy error messages after I did that.