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Having issues with the weight tracker

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‎09-19-2019 05:30

‎09-19-2019 05:30

So I had a fitbit last year and lost it. Didn't replace it until this week. I wanted to restart my weight goal from scratch but it wouldn't let me. So I erased all of the weight-logging I had last year and started new yesterday. When I logged my weight today, it logged it but shows the loss as -0.2 lb, which is incorrect. When I go to my dashboard on my PC, it's close, but still incorrect, it shows -3.1 lbs. It should be 3.0, but doesn't show correctly on either. I have rebooted, synced, etc. Any ideas? I'd really like an accurate count as it motivates me. Thank you in advance for any help.

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‎09-20-2019 12:02

‎09-20-2019 12:02

Hi @Mothership nice to see you around. Thanks for sharing all the details about what you've tried to solve the issues with your weight tile. 

 

You did a fantastic job by logging again your weight information. It's odd that your PC is showing different information in comparison with your Fitbit app. Can you please add an screenshot of both Dashboards? Why do you think both numbers are incorrect?

 

I'm very interested in helping you out with this. I'd appreciate more details about it.

 

I'll be waiting for your reply.

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