Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[Triletics]

@oma57 The light under the watch is constantly flashing. Probably no issue when it's out of your sight but it may cause an issue if you start looking at it (hence also warning in case of epilepsy). It's like warning of flashing images on the TV in some shows or games. In here, you have bright and quickly flashing green light.

[oma57]

Thanks for the reply, but it has nothing to do with the eyes. The medicine I use and other photosensitive medicine makes your skin sensitive for the sun. But it looks like its also for the green led lights, like LZeeW wrote. 

[Triletics]

@oma57 true. But this is probably why it's worth to ask a specialist whether it's safe for you to wear the device 🤷

[LZeeW]

@oma57   That red spot is exactly what I was writing about.

[oma57]

This are the red spots after wearing the fitbit at night. Do you think this is from the leds? 

[Jumana27]

Anyone else got burn marks by wearing their Fitbit sense 2? 
the temp just went from winter days to +20 in Scandinavia and seems like my Fitbit can’t handle it and started to burn my skin 

[LZeeW]

@oma57   It's hard to say.  But you are sensitive to something. 

[Guy_]

Hi @Jumana27 - it's possible that the watch developed a fault so check when charging it doesn't get hot and if so that confirms it and stop immediately.

It would be a good idea to chat via the Fitbit App, Help & support section, Contact Customer support and send them the link to your post, they take this matter seriously.

[oma57]

Is there something to do with this problem or do I have to stop wearing a fitbit. I liked the Fitbit very much🙁

[DramaQueenDiva]

Have you sent those photos into your doctor?  They would be in a better position to provide you with an answer than we are.

[oma57]

yes I send the photos to my doctor and the answer was: Hydrochlorothiazide has the side effect that it slightly increases
the risk of skin cancer with regular exposure to UV radiation from sunlight.
This is a different type of light than the LED lighting of the Fitbit.
The redness may be due to hypersensitivity of the skin to the material of the Fitbit or due to the LED light.
In any case, if it causes skin irritation, my advice is to stop wearing the Fitbit

I have to say that I tightened the strap for going to sleep, because the night before the Fitbit did not measured my sleep.

Moderator Edit: Formatting.

[LizzyFitbit]

Welcome to the community, @Jumana27. @Guy_ Thanks for your help!

@Jumana27 Thanks for bringing this to my attention, as well as the picture provided. I understand your concern and I'm sorry for this inconvenience experienced while wearing your Sense 2. Because your safety is our priority, I contacted our Support team and I was told that you already have a case created with them. I'm sure they'll continue helping you, so make sure to keep an open conversation with them.

[Julesy28a]

 

I’ve had my Fitbit for years and happy with it no issues but over past few months I have a weird brown mark under the back of the face it doesn’t hurt but is ugly so I’ve now taken it off to see if improves - also my arm has a dint where the face sat very weird - anyone else had this development - as I say not a burn or any pain 

Moderator Edit: Clarified subject

[Erin25]

Yesterday 5/19/2024 I woke up with a stingy sensation on my wrist. I removed my device and realized I had been burned. 

I did report this to Fitbit but the only thing they offered me was a refund. The pictures I have here are from earlier in the day and the blister has sense grown. I am currently treating it and will send updated pictures. I have reported this to the consumer reports as I do not believe Google Fitbit will do much to resolve this issue and offering a refund just isn't good enough. I have looked this up and this year in March there was another person who was burned by a different model. Burns have been an issue for quite some time. 

[Guy_]

Hi @Erin25 - the Ionic was recalled for its battery problems.

Sometimes if the watch gets water in it or develops a fault or short circuit, the battery will drain very quickly generating a lot of heat which can burn you.

[Erin25]

I'm not sure what exactly caused this. There was no moisture on my wrist. I
keep it loose enough so i don't sweat underneath it.
It didn't come into contact with any water. I always take it off if I'll be
around water. Even if electronics can tolerate water. I still keep them
away... Because... Electronics.

I've had this fitbit for some time and never had an issue. Now I have a
giant blister and a burn mark.

[EstuardoFitbit]

Welcome to the community, @Erin25. @Guy_ Thanks for your help!

@Jumana27 Thanks for bringing this to my attention, as well as the picture provided. I understand your concern and I'm sorry for this inconvenience experienced while wearing your Versa 2. Because your safety is our priority, I contacted our Support team and I was told that you already have a case created with them. I'm sure they'll continue helping you, so make sure to keep an open conversation with them.

[AndreaFitbit]

Welcome to the Fitbit Community, @Julesy28a. 

Thanks for bringing this to my attention, as well as the picture provided. I understand your concern and I'm sorry for this inconvenience experienced while wearing your Inspire 2.

Because your safety is our priority, I created a case on your behalf and our Support team will continue assisting you.  So make sure to keep an open conversation with them.

[kghesriofjlsef]

My versa 3 stopped working today at 49% charge. I cannot get it to turn on and it's getting hot when I put it on the charger. It's right over a year old. If it has already quit I will never own another fitbit product. It's getting ridiculous. I've owned so many and they end up quitting out of nowhere. 

[Guy_]

Hi @kghesriofjlsef - unfortunately your watch has internal damage, possibly from water getting in, stop charging immediately as it is dangerous, don't ever wear it either because there is a risk of burning yourself.

Do good research before getting another watch if it is outside warranty.