10-29-2020
11:57
- last edited on
10-30-2020
15:39
by
SilviaFitbit
10-29-2020
11:57
- last edited on
10-30-2020
15:39
by
SilviaFitbit
I have call support twice... email several time... but no one can fit the problem. The Fitbit vibrate, to tell me I have a message... but it doesn't tell me the message or how it is from. Is their anyone out their how can fix the problem or is the a lost cause. I have a pixel 2 phone.
Thanks
Hopeful
Moderator Edit: Clarified subject and format
10-30-2020 15:54
10-30-2020 15:54
@sunflower40 A warm welcome to the Fitbit Community. Thank you for getting in touch about this.
I appreciate that you mentioned you have called our Support team. I would like you to confirm you have followed this procedure to set up your notifications.
If you did but you're still experiencing issues, attach a screenshot to your next reply.
Looking forward to hearing back from you.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
10-31-2020 07:14
10-31-2020 16:32
10-31-2020 16:32
I have the same problem. the Inspire2 does not vibrate when i receive txt msgs on my Iphone. contacted chat and said they will get back to me by email. all other vibrates work, phone calls, mail, even calender. I get txt from weather, friends, junk, but will not vibrate on messages. Phone is set up properly as well. All basics on inspire2 were covered in the chat. thanks for any help. I bought is to have specifically to be notified for calls and messages.
11-01-2020 13:50
11-01-2020 13:50
I have the same issue, just bought the Inspire2. everything else seems to work but that. No vibration either
11-02-2020 12:37
11-02-2020 12:37
Mine vibrates. But it doesn't tell you what the message is or who it's from
11-03-2020 08:20
11-03-2020 08:20
So I add the screenshot you ask for. and their are other people with similar problems. is their a fix.
11-04-2020 08:56
11-04-2020 08:56
They also told me they've email me. but still not receiving messages
11-04-2020 12:29
11-04-2020 12:29
Hi there. Thank you so much for the screenshot attached.
If you have a case created with our Support team, please continue the communication through email, they'll be happy to assist.
Since you're getting the notification but your Inspire 2 is showing the text of it. I would like you to verify the following settings:
If you have a iPhone, check the instructions on this article as they could vary.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-04-2020 13:02
11-04-2020 13:02
11-05-2020 15:07
11-05-2020 15:07
@sunflower40 Thank you for getting back. I appreciate you've checked the settings mentioned above.
I see where your disappointment is coming from, let me help you sort this out. Please restart your Inspire 2 and set it up as a new device, once you've done this set the notifications again.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-07-2020 05:49
11-07-2020 05:49
11-10-2020 11:01
11-10-2020 11:01
@sunflower40 Thank you for getting back. I appreciate the time you spent troubleshooting this.
Please try the following procedure:
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-10-2020 14:38
11-10-2020 14:38
11-11-2020 09:36
11-11-2020 09:36
@sunflower40 Thank you for letting me know the settings you're seeing on your phone, please turn on the "Show a Preview" of received messages on the status bar and let me know the outcome.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-11-2020 10:18
11-11-2020 10:18
11-12-2020 14:52
11-12-2020 14:52
@sunflower40 I'm glad to hear that you're receiving notifications properly now. Have a great rest of the week. 😀
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
08-11-2022 08:13
08-11-2022 08:13
How did you do that I have been trying for hours for it to work and it never works