Inspire HR display blinking

[Bexes]

Hi, I had my Inspire HR just under a year when the display screen started blinking.  On... off.on...off.on...off on...  It's super annoying.  I searched these pages and saw advice for changing the clock face -- did that, still blinking; restarting it -- still blinking; letting the battery run down then fully charging it -- still.blinking.  Is there something else I can do?  Is there something else FITBIT can do?  I'd like to use this product; it's super annoying that I cannot.

[RicardoFitbit]

Hi @Bexes, welcome to the Community Forums!

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To resolve this uncommon situation, I recommend you to try our restart process following the next steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know if the issue persists and if you have any additional questions.  

[Bexes]

Hi, yes, I did this.  Still blinking.  What's next?

[RicardoFitbit]

Your reply and confirmation is appreciated @Bexes.

I'm sorry to know that you're still experiencing difficulties with your device even after trying some troubleshooting steps. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[ngbmath]

I am also experiencing this same issue. I have tried the suggestion to plug it in and hold the button until it resets (a smiley face appears) and the issue still occurs. It started once I updated to the latest version of the iOS Fitbit app. 

[RicardoFitbit]

Welcome aboard @Bexes.

Thanks for your post and for trying some troubleshooting steps before to posting over here. Our Customer Support team was contacted on your behalf as well, please check periodically your email inbox because they'll be in touch with you to get you back on track.

I'll be here if you need anything else. 

[SheilaB66]

Hi my Fitbit is doing the exact same thing. I’ve tried all the suggestions but nothing worked. What now?

[RicardoFitbit]

Welcome aboard @SheilaB66.

Thanks for your post and for trying the suggestions of this thread before bringing this to my attention. Our Support team informed me that they received your email and soon will provide you assistance to resolve the issue you're experiencing with your Inspire HR. That said, I recommend you to keep an eye on your email inbox because they'll be in touch with you soon.

I'll be here if you need anything else.

[SheilaB66]

Thanks 😊

Sent from my iPhone

[Marilu2887]

This happening to me too. I have restarted several times, changed the clock face, updated it. And nothing has fixed it.

[cg2686]

I just started having the same problem. I’ve tried the suggestions but they haven’t worked. After a while, it seemed to stop. I also noticed that it’s dying really quickly. 

[Emmahobbis]

Hi,

I have the Fitbit HR and mine went into a flashing friendsy then completely stopped working. I tried the troubleshooting by plugging in and holding button and a smiley face appeared but then goes off and still nothing. I am devastated. Could you please assist me further. Thank you 🙏 

emma 

[Simrex]

Mine started doing this today 😩. Did you get a fix yet? Thx

[fitchickuk]

This happened to me too. I has to take the restart steps  described above, multiple times (x8 times I think); until it worked. 

[Simrex]

Thanks for the update. I've just tried the above steps 10 x and it's still doing it! I'm about to throw it out the window...

[sgmom03]

Same here.  Reset to smiley face many times, but still flashing.

[Simrex]

I only purchased mine in March 2020. I contacted Fitbit support and told them everything I'd done to try to fix it. In the end the replaced it for me. Maybe you should contact them 🙂

[DogShow]

This has been frustrating to me because with all the blinking even in the middle of the night, it runs the battery down very quickly. After doing all the recommended reboots and fixes it’s been going on for weeks. I haven’t had mine for a full year. So I called to search for other remedies and they are sending a replacement Fitbit Inspire HR. Very pleased with the call to custom service. 

[wca]

My Fitbit is doing the same thing

[momtofamilyof5]

Same with my Inspire. Mine is past the year unfortunately. So frustrating because it really is unusable. Offered a discount but I’ve had too many Fitbit products last just only slightly past the year that I will not keep trying. Which stinks because I like many of the features but the product itself just doesn’t seem to hold up.