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Inspire HR hasn't synced since January

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‎03-10-2021 06:49

‎03-10-2021 06:49

I have a Samsung S10 and an Inspire HR. Since the January update, I haven't been able to sync my device.

 

Steps I've tried, in various orders:

  • uninstalled / reinstalled the app, several times
  • confirmed permissions for location (can't find one for bluetooth specifically)
  • allowed Fitbit to turn on my bluetooth
  • charged / restarted phone and Fitbit repeatedly
  • reset Fitbit repeatedly
  • removed Fitbit entirely from account to attempt to re-add

I can't think of more processes to try. The device doesn't show under my Bluetooth devices, so there's nothing to forget there, and there's nothing on my device that remembers the Inspire HR as far as I can see.

 

This device lasted about two months past the 1-year warranty - very disappointing.

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‎03-11-2021 03:32

‎03-11-2021 03:32

@bradleyburr It's great to have you here! 

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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