Inspire HR not connecting to the Fitbit app

[SunsetRunner]

I have an Inspire HR fitbit and its not connecting to my fitbit app. I have tried to troubleshoot, delete the app, restart the device, restart my iphone, and go through the process of reconnecting my device to the app. Each time I get to the 4 digit code and wait for 10-15 minutes while it loads and nothing ever happens after that. I cannot see my device on my fitbit app, I cannot see it on my profile.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@SunsetRunner It's great to see you in the Community! 

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[MickHam]

I have the same problem. Asked for help several times, and no response.

Moderator Edit: Formatting

[Bess41]

Yes I have been trying for to weeks ,  not very good customer service. I will phone again tomorrow, if I get though ,I will let you know


Sent from Yahoo Mail for iPad

[MickHam]

Thanks.
M.

Get Outlook for iOS

[AlvaroFitbit]

@Bess41 @MickHam It's nice to have you on board!

I could see that neither of you have tickets with Support yet. Make sure you check the link at a different time as contact channels will show depending on availability. Still you can try the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

See you around.