Inspire HR not displaying heart rate

[ATye]

My HR is not showing up no matter what I do. I have followed the steps on the Help page to make sure the HR is on, which it is. I have restarted my Fitbit. I made sure all updates have been done. I made sure it was snug on my wrist. Everything looks good and I’ve done all I can, I think, but the HR is not working. Anyone have any other tips or tricks?

Moderator edit: updated subject for clarity

[NellyG]

Hi @ATye I have flagged a moderator to help you

[MarreFitbit]

Welcome to the Community Forums @ATye! Thanks so much for trying to solve the issue with the heart rate not showing up on your Inspire HR. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Thanks for your help @NellyG! 

Let me know if there's anything else I may do to assist you in the meantime. 

[CharlaLee]

I am having the same problem with the same attempts to fix.  Please keep me in the loop on solutions.

[SunsetRunner]

Same issue here. Worked when I first set it up yesterday but within an hour, it stopped.

[ATye]

So I figured it out - such an easy fix!

1. Click the button on the side of your FitBit Inspire HR.

2. Swipe the icons down until you get to Settings.

3. Tap on Settings

4. Scroll to Heart Rate and click it so it says ON.

[ATye · Accepted solution]

So I figured it out - such an easy fix! 😁

1. Click the button on the side of your FitBit Inspire HR.

2. Swipe the icons down until you get to Settings.

3. Tap on Settings

4. Scroll to Heart Rate and click it so it says ON.

[SunsetRunner]

My Inspire HR does not show a Settings selection but on my Fitbit app, it shows that Heart Rate is ON

[Deborah58]

My Inspire HR doesn't show a Settings selector either

[SunsetRunner]

Issue resolved. Finally found the Heart Rate setting and turned ON.

[CharlaLee]

Well, the steps worked for a minute and then I am right back to no reading and the Heart Rate setting is On...any other ideas?

[Fatemeh]

I

---

@ATye wrote:

So I figured it out - such an easy fix! 😁

1. Click the button on the side of your FitBit Inspire HR.

2. Swipe the icons down until you get to Settings.

3. Tap on Settings

4. Scroll to Heart Rate and click it so it says ON.

---

t worked!Thanks!

[SunsetRunner]

I returned Fitbit to BestBuy. Too many issues and not accurate

[Grandma8kids]

My Fitbit does not show a settings option (heart rate not showing)

[LizzyFitbit]

Hi @CharlaLee, @Fatemeh and @Grandma8kids. Welcome on board! @SunsetRunner, @ATye, @Deborah58. Nice to see you around. I'm sorry for the delay in my response.

@CharlaLee, I'm sorry to hear that the heart rate is still not working after checking the settings. Just to confirm, are you able to see the green LED lights on the back of your Fitbit? If you've not done so, I'd suggest to restart your Inspire HR.

@SunsetRunner, thanks for your efforts and I'm glad that you found the settings. I'm sorry about the inconvenience that you've experienced with the Inspire HR, and thanks for taking the time to share your thoughts. We'll make sure to work on our devices and improve their performance.

@ATye, thanks for letting me know that the heart rate is now working, as well for sharing the steps that you've tried. You've done a fantastic job and I'm happy to hear that it also worked for you @Fatemeh.

@Deborah58, thanks for joining the conversation. I've checked with our Support Team and apparently they already took your case under their wings. I'm glad to hear that they're working with you.

@Grandma8kids, thanks for bringing this to my attention. If the steps posted above didn't work for you, please confirm if you can see the green LED lights on the back of your Fitbit. Also, try these other steps to check the heart rate settings in the Fitbit app:

1. Open the Fitbit app and tap on the Account icon.
2. Tap on the Inspire HR tile and then on heart rate.
3. Make sure is set to "On".
4. Sync your device to apply the changes.

See you around.

[SunsetRunner]

Heart rate does not work. Setting is on, wearing it properly, restarted the device, updated it, green lights are on the back... EVERYTHING. Still no HR reading

[LizzyFitbit]

Hi @SunsetRunner, welcome to the Forums. I'm sorry for my delayed response, and let me help you with your Inspire HR.

Thanks for letting me know about its behavior, as well for the troubleshooting steps that you've tried. Nice way to go! Since the heart rate is still not being tracked by your device, I've contacted our Support Team so a case can be created on your behalf. They'll send you an email with more details, keep an eye on your inbox.

Catch you later!

[CharlaLee]

Ok thanks

[BachiBall]

The green lights don’t work and so it’s not tracking heart rate. Also, when I go to my device in the Fitbit app, there is no heart rate option. Heart rate is turned on on device.

[milesmilesnm]

I am also having the same problem- super frustrating!