Inspire HR not displaying heart rate

[ATye]

My HR is not showing up no matter what I do. I have followed the steps on the Help page to make sure the HR is on, which it is. I have restarted my Fitbit. I made sure all updates have been done. I made sure it was snug on my wrist. Everything looks good and I’ve done all I can, I think, but the HR is not working. Anyone have any other tips or tricks?

Moderator edit: updated subject for clarity

[Sizzalene1]

Thank you. The problem is solved.

[wlkr2020]

not finding settings on my inspire hr.   on the app-as you suggest- where do I find the acct?  I am sure that like me, others do not know all the tech details used freely on this forum.  Thanks

[Sanica_S]

Maybe you dont have a Inspire HR. Mine is Inspire (theoriginal) and it aparently is dosent come with a heart rate monitor. Its sad though. I lost my receipt and trew away the packaging because I WANTED a heart rate monitor. I hope that maybe they could fix in the future in a new update or something...

[Sizzalene1]

I corrected the issue. Thanks

[montour5]

Thank you!! 

[debliams]

Perfection.  Thank you!

[MichelleMarie22]

WOW I spent 25 mins trying all these wrong things. THANK YOU!

[SunsetRunner]

This was the best response! Thank you it work. Knowing what direction to scroll on tracker makes a difference! Have a great day!

[jackie32080]

My Inspire Fitbit won’t display my heart rate either.  I’ve dine all the corrections steps, but it still doesn’t work. I’m about done with this device and it’s only a week old.  So disappointed. 

[ArtHare]

Found another solution elsewhere

My symptoms:

-Device: Inspire HR 2

-No HR (displayed as -- in main screen)

-HR mode is ON

-I'm not dead

My solution:

-Long-press your buttons to bring up the screen lock/swim mode menu

-Scroll to "position"

-Mine had gotten switched to "on clip" instead of "on wrist".  I guess if it's "on clip" and thus nowhere near your skin it's not going to be running the optical HR sensor.

User experience suggestion for fitbit:
-When a user sets HR to ON, have a warning saying "your fitbit is set to 'clip' mode, do you want to change it to 'wrist' mode?"

-When a user sets position to "clip", have a warning saying "this will disable HR.  are you sure?" and don't proceed without validation

-In case they accidentally set it to clip anyway (I suspect I was just really sweaty and accidentally set clip mode), maybe instead of "--" for HR, put "on clip"

[Gumboot.gal]

I'm trying this  but have no heart rate option...just heart zone. So frustrating!

[SunsetRunner]

I have the Inspire 2 and when I checked, it was already on. It worked yesterday

[QAQueen73]

I do not see HR in my options in either the settings of the fitbit or the app. I am so frustrated. 

[PamSt21]

Hello

i JUST got my new Fitbit and seem to be having the same trouble with the heart rate for my inspire hr; I have used all your suggestions for fixing it but NOTHING Is working!!!! HELP 

[AngMarie7]

Hit the button on the side. Scroll down to on clip/on wrist. Make sure it says on wrist. If it says on clip the HR is automatically turned off 

[Dagens]

Hello there!

I had this issue with my Fitbit, I think it started after last charging. The heart rate is gone, same with the green light. I tried the following:

- Switched the heart rate in the settings off and back on (nothing happens even if it is on all the time)

- Reeboting the device

- Connecting to charger again.

Still, no luck 😞 please help!

[KateGudmanz]

Mine worked fine until last night, had it for more than 2 years.

Also made sure the heart rate setting was turned on and have rebooted.

Please help