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Inspire HR not syncing or getting notifications

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‎03-14-2021 11:52 - last edited on ‎03-15-2021 04:09 by Fitbit Moderator

‎03-14-2021 11:52 - last edited on ‎03-15-2021 04:09 by Fitbit Moderator

My fitbit hr inspire has not been syncing properly over the last week or so. Its not receiving messages properly either.

I've tried refreshing the app and even re syncing the watch with my phone but it is still has the same result. Help please

 

 

Moderator Edit: Clarified subject

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‎03-15-2021 04:11 - last edited on ‎11-04-2025 08:51 by Fitbit Moderator

‎03-15-2021 04:11 - last edited on ‎11-04-2025 08:51 by Fitbit Moderator

@Jeanie1972 Welcome to the Fitbit Community!

I suggest you refresh the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here and here.

Hope this helps.

Alvaro | Community Moderator

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