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Inspire HR not syncing

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‎09-10-2019 04:20 - last edited on ‎09-11-2019 09:21 by Fitbit Moderator

‎09-10-2019 04:20 - last edited on ‎09-11-2019 09:21 by Fitbit Moderator

Inspire hr. Not syncing information. I receive my info via email link weekly. Went to check progress and no info since September 3. Very discouraging! I'm not very happy with this product already so this is not bode well for purchasing other products. I want to be able to go to my dashboard and see my progress in real time. Is this even possible? In the mean time, please tell me how i can fix the more current issue of syncing.

 

 

Moderator edit: updated subject for clarity

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‎09-11-2019 09:27 - last edited on ‎03-14-2025 09:33 by Fitbit Moderator

‎09-11-2019 09:27 - last edited on ‎03-14-2025 09:33 by Fitbit Moderator

@Julieq Welcome! Thanks for being part of our Community! 

Let me help you with your Inspire HR not syncing with your phone. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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