help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2020 09:15 - last edited on ‎01-06-2020 09:42 by Fitbit Moderator

‎01-05-2020 09:15 - last edited on ‎01-06-2020 09:42 by Fitbit Moderator

I am beginning to think I am thick, but my Fitbit will not sync, bond or whatever with my computer, though it has done it twice since I got it on xmas day.  Getting a bit despondent.  also it sometimes seems to stop and just show the company logo and address, and not do anything else which is pretty useless.  I have read some of the blogs and see that other people have these problems. 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-06-2020 11:03

‎01-06-2020 11:03

@sicksyncing Welcome! It's great to see you around! 

 

Let me help you with your Inspire HR not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-06-2020 23:09

In response to AlvaroFitbit

‎01-06-2020 23:09

thanks for replying promptly, I will have a look again later, it not a phone it is a windows 10 laptop that I am trying to sync with, I do not own a smart phone.  And it has actually worked for 2 days, since xmas…  I will have another go later on today, as have to go now.  Bye for now,  

Best Answer
0 Votes